Client Service Manager

4 weeks ago


London, Greater London, United Kingdom Mason Blake Full time
Client Service Manager

Mason Blake is seeking a highly skilled Client Service Manager to support the insurance client base in London. This role involves delivering an exceptional client experience, meeting with clients to discuss operational and servicing activities, and ensuring various projects are controlled using effective communication and coordination.

Key Responsibilities:
  • Deliver an outstanding client management experience to insurance clients
  • Meet with clients to discuss operational and servicing related activities
  • Support Sales and Client Directors to deliver an exceptional client experience
  • Ensure various projects are controlled using effective communication and coordination
  • Oversee legal agreements and related risks to meet requirements
  • Assist in supervising junior members of the team, giving support with their training and development
  • Demonstrable knowledge of operational complexities and familiarity with upcoming regulatory changes
  • Strong project management, written and verbal communication skills
  • Motivated and sociable attitude, with the ability to perform well under pressure
  • Desire to act as a senior within the team and maintain the firm's high client service standards
Requirements:
  • Strong project management and communication skills
  • Ability to work well under pressure and meet deadlines
  • Excellent client service skills and ability to build strong relationships
  • Knowledge of operational complexities and regulatory changes
  • Ability to supervise and train junior team members


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