Arrears Resolution Manager
6 days ago
**About the Role**
InterQuest Financial Markets is seeking a highly skilled and experienced Senior Collections Executive to join our team. As a Senior Collections Executive, you will play a critical role in ensuring the effective management of customer accounts and the minimization of bad debts.
**Key Responsibilities**
- Respond to all customer enquiries in a timely and efficient manner, ensuring that all interactions are in accordance with our Financial Support Policies and Procedures.
- Utilize effective questioning and listening skills to discuss customer account issues, identifying root causes and future barriers, and ensuring that all dialogue is in keeping with our treating customers fairly principles.
- Manage customer journeys from start to finish, ensuring that all interactions are professional and courteous.
- Identify opportunities for process improvements and make recommendations to enhance efficiency throughout the arrears process.
- Deputize for the Team Manager as required, leading the team and providing guidance and support to team members.
- Act as a team coach, taking responsibility for the development and growth of team members.
**Requirements**
- Proven experience in a collections or financial support role, with a strong understanding of financial policies and procedures.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex customer account issues.
- Ability to work in a fast-paced environment, with a strong attention to detail and ability to prioritize tasks effectively.
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