Lettings Coordinator

4 days ago


West Bromwich, Sandwell, United Kingdom Riverside Full time

About the Role

Riverside is a leading housing association that enhances the everyday for all our customers. We are seeking a highly motivated and organized individual to join our team as a Lettings Assistant. As a key member of our team, you will play a vital role in delivering a quality lettings service for social housing, ensuring that homes are let quickly and appropriately, at the required standard, minimizing rent lost through empty homes.

Key Responsibilities

  • Manage notice periods, advising customers of their responsibilities, securing a forwarding address, and making arrangements for any arrears to be paid.
  • Manage customer housing applications using the Choice-Based Lettings (CBL) System.
  • Advertise and allocate properties in line with lettings policies and strategies, using CBL partnerships, local nomination arrangements, and online advertising as appropriate.
  • Carry out appropriate pre-tenancy checks, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate.
  • Maintain accurate customer records, preparing sign-up documentation, and creating tenancies in the housing management system.
  • Establish a positive relationship with new customers, acting as the key point of contact until they have successfully moved in, answering questions, and resolving issues to drive high levels of satisfaction with the lettings process.
  • Deal with customer enquiries, which may be face-to-face, including attending to visitors while promoting a culture of customer care and continuous improvement.
  • Provide an efficient and welcoming reception and telephone service to all customers in line with Riverside service standards.
  • Liaise with a wide range of internal and external partners with regard to specific areas of service delivery, such as repairs and maintenance, planned works contractors, and debt recovery, providing advice and assistance and if required, referral for more detailed assistance.

Requirements

  • Proven ability to show initiative and take ownership of tasks.
  • A strong customer focus, with excellent written and verbal communication skills.
  • Proficient in the use of Microsoft Office Suite.
  • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines, and manage conflicting priorities.
  • Proactive approach, able to work flexibly and adapt to changing situations.

About Us

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set up in the role profile and/or person specification), they will be guaranteed an interview.

Why Work with Us

At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.



  • West Bromwich, Sandwell, United Kingdom Riverside Group Full time

    About the Role:We are seeking a highly motivated and organized Lettings Assistant to join our team at Riverside Group. As a Lettings Assistant, you will play a crucial role in delivering a quality lettings service for social housing, ensuring that homes are let quickly and appropriately, at the required standard, minimizing rent lost through empty homes.Key...


  • West Bromwich, Sandwell, United Kingdom Riverside Group Full time

    About the Role:We are seeking a highly motivated and organized Lettings Assistant to join our team at Riverside Group. As a Lettings Assistant, you will play a crucial role in delivering a quality lettings service for social housing, ensuring that homes are let quickly and appropriately, at the required standard, minimizing rent lost through empty homes.Key...


  • West Bromwich, Sandwell, United Kingdom Live Recruitment Full time

    Exciting Opportunity in Event Operations Company Overview Our client is a prominent technical service provider in the live events industry, renowned for delivering exceptional solutions for a variety of events, ranging from intimate gatherings to large-scale productions. With a diverse portfolio of high-profile clients, they specialize in the creative...

  • Lettings Coordinator

    3 months ago


    West Bromwich, United Kingdom John Miller Estate Agents Full time

    Job Summary: We are seeking a highly motivated and preferably experienced Lettings Coordinator to join our team. As a Lettings Coordinator, you will be responsible for overseeing the rental process of properties, ensuring efficient operations, and maintaining excellent relationships with landlords and tenants. This is a key role within our organisation,...

  • Lettings Administrator

    3 months ago


    West Bromwich, United Kingdom Career Studio Full time

    **PROPERTY COORDINATOR** **PART TIME 16 to 20 hours per week** **£13 per hour** **West Bromwich** **Driving license preferred but not essential** Our client is a well-established, independent multi-branch sales and lettings agent currently looking to add a Property Coordinator to their busy lettings department based in West Bromwich We are looking for...

  • Lettings Negotiator

    3 months ago


    West Bromwich, United Kingdom Samuel and Co Full time

    **Responsibilities**: - Assist clients in renting properties - Conduct property viewings and provide detailed information to potential tenants - Negotiate offers and terms of rental agreements - Build and maintain relationships with clients to generate leads and referrals - Market properties through various channels, including online listings and social...

  • Lettings Negotiator

    3 months ago


    West Bromwich, United Kingdom Samuel and Co Full time

    **Responsibilities**: - Assist clients in renting properties - Conduct property viewings and provide detailed information to potential tenants - Negotiate offers and terms of rental agreements - Build and maintain relationships with clients to generate leads and referrals - Market properties through various channels, including online listings and social...


  • West Midlands, United Kingdom Centrick Property Full time

    **West Midlands**: **Job Ref** **542** **Location** **West Midlands** **Salary** **Competitive** - Sales & Lettings Co-ordinator - Birmingham, West Midlands - The Company - We are Centrick. We are the experts in residential property services, helping our clients everyday with all things sales & lettings from helping someone to find their first home, to...


  • West Midlands, United Kingdom The Recruitment Experts Full time

    About the RoleWe are seeking a highly motivated and organized Lettings Negotiator to join our team at The Recruitment Experts. As a key member of our Lettings team, you will be responsible for managing a portfolio of properties available for let, conducting property viewings, and negotiating and finalizing tenancies.Key ResponsibilitiesProperty Management:...

  • Lettings Progressor

    3 months ago


    South West London, United Kingdom Dove & Hawk Full time

    **Lettings Progressor/Administrator - Fulham - £25,000 - £27,000** Dove & Hawk are excited to be working with an independent estate agency specalising in Central London. They are looking for a Lettings Progressor to join their vibrant team in Fulham. In this role you are effectively coordinating the move in process for prospective Tenants and to...


  • North West, United Kingdom The People Pod Full time

    Are you ready to take the next step in your career within the real estate sector?The People Pod is on the lookout for enthusiastic Property Lettings Consultants to become part of a forward-thinking and dynamic organization.Whether you have previous experience in real estate or not, if you are passionate about the industry, have a knack for sales, and are...


  • North West, United Kingdom The People Pod Full time

    Are you ready to take the next step in your career within the real estate sector?The People Pod is on the lookout for enthusiastic Property Lettings Consultants to become part of a forward-thinking and dynamic organization.Whether you have previous experience in real estate or not, if you are passionate about the industry, have a knack for sales, and are...

  • Coordinator

    7 days ago


    Plymouth, South West, United Kingdom LiveWest Full time

    About The RoleEnsure all your application information is up to date and in order before applying for this opportunity.Are you an experienced Coordinator looking for a new challenge within a growing organisation that makes a real difference to people's lives? If so, we want to hear from you.As a Lettings Coordinator for the Supported Housing Young People's...

  • Sales Negotiator

    3 months ago


    West Bromwich, United Kingdom WK Property Full time

    Overview: We are seeking a highly motivated and enthusiastic Sales and Lettings Negotiator to join our team. As a Sales and Lettings Negotiator, you will be responsible for assisting clients with buying, selling, and renting properties. This is an exciting opportunity for someone who is passionate about real estate and enjoys working in a fast-paced...

  • Project Planner

    3 months ago


    West Bromwich, United Kingdom Public Sector Resourcing Full time

    **Project Planner - Inside IR35** **Contract Term: 12 months** **Contracting Authority**:Network Rail **Location: Hybrid - 3 days Stafford office** **As a Project Planner your main key responsibilities would be to**: - Produce annual and quarterly work plans that coordinate and optimise the use of labour, access, plant, tools and materials. - Identify...

  • Scheduler

    2 weeks ago


    West Bromwich, United Kingdom Adecco Full time

    Scheduler / Service Coordinator Wanted Based in West Bromwich Permanent Role Full Time Salary £25,000PA Are you an organised and detail-oriented individual with a passion for scheduling? We have an exciting opportunity for you to join a dynamic and growing team as a Scheduler. Our client is a leading organisation and is looking for someone to...

  • Scheduler

    2 weeks ago


    West Bromwich, United Kingdom Adecco Full time

    Scheduler / Service Coordinator Wanted Based in West Bromwich Permanent Role Full Time Salary £25,000PA Are you an organised and detail-oriented individual with a passion for scheduling? We have an exciting opportunity for you to join a dynamic and growing team as a Scheduler. Our client is a leading organisation and is looking for someone to manage and...


  • South West London, United Kingdom Dove & Hawk Full time

    **Property Branch Coordinator - Earlsfield - £27,000 to £29,000** **Dependant on Experience** My client, a successful leading UK Real Estate Agency, are currently seeking a Property Coordinator with property administration experience, to join their vibrant office in Earlsfield. You will be a vital part of the team, providing support to the Letting and...


  • South West London, United Kingdom Dove & Hawk Full time

    **Residential Office Coordinator - Chelsea - £25,000 to £27,500 Dependant on Experience** My client, a global leader in luxury residential real estate, are currently seeking a number of experienced Residential Office Coordinator to join their office in Chelsea. Headquartered in Central London with additional offices branching across Dubai and Singapore,...


  • West Malling, United Kingdom Vistry Group PLC Full time

    Role Overview: **In a Nutshell** We have a great opportunity for an Engineering Coordinator to join our team within Vistry Kent, at our West Malling office. As our Engineering Coordinator, you will be able to demonstrate knowledge of managing a high performing technical and design team in addition to leading on a number of design/technical housing projects...

  • New Homes Coordinator

    2 months ago


    South West, United Kingdom Stonewater Full time

    Fixed Term Contract until 31/03/2025Covering West RegionHere at Stonewater, we are now looking for a New Homes Coordinator to provide a professional, specialist support service to new homes customers from first point of enquiry through to completion of their home, ensuring high levels of accuracy and regular communication.Working alongside the New Homes...

  • Stores Controller

    3 months ago


    West Bromwich, United Kingdom Network Rail Full time

    Stores Controller **Location**: West Bromwich, GB **Department Name**: BW Logistics Sandwell & Dudley Direct (857086) G1 **About Network Rail**: Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where...

  • Office Coordinator

    3 months ago


    West End, United Kingdom Dove & Hawk Full time

    **/ Key Responsibilities**: - Manage office operations and provide administrative support to the sales and lettings teams - Maintain office schedules and coordinate appointments and meetings - Prepare documents and reports, including contracts, agreements, and lease documents - Manage and maintain office inventory, supplies, and equipment, ensuring the...