Lettings Coordinator

2 months ago

West Bromwich, Sandwell, United Kingdom Riverside Full time

About the Role

Riverside is a leading housing association that enhances the everyday for all our customers. We are seeking a highly motivated and organized individual to join our team as a Lettings Assistant. As a key member of our team, you will play a vital role in delivering a quality lettings service for social housing, ensuring that homes are let quickly and appropriately, at the required standard, minimizing rent lost through empty homes.

Key Responsibilities

  • Manage notice periods, advising customers of their responsibilities, securing a forwarding address, and making arrangements for any arrears to be paid.
  • Manage customer housing applications using the Choice-Based Lettings (CBL) System.
  • Advertise and allocate properties in line with lettings policies and strategies, using CBL partnerships, local nomination arrangements, and online advertising as appropriate.
  • Carry out appropriate pre-tenancy checks, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate.
  • Maintain accurate customer records, preparing sign-up documentation, and creating tenancies in the housing management system.
  • Establish a positive relationship with new customers, acting as the key point of contact until they have successfully moved in, answering questions, and resolving issues to drive high levels of satisfaction with the lettings process.
  • Deal with customer enquiries, which may be face-to-face, including attending to visitors while promoting a culture of customer care and continuous improvement.
  • Provide an efficient and welcoming reception and telephone service to all customers in line with Riverside service standards.
  • Liaise with a wide range of internal and external partners with regard to specific areas of service delivery, such as repairs and maintenance, planned works contractors, and debt recovery, providing advice and assistance and if required, referral for more detailed assistance.

Requirements

  • Proven ability to show initiative and take ownership of tasks.
  • A strong customer focus, with excellent written and verbal communication skills.
  • Proficient in the use of Microsoft Office Suite.
  • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines, and manage conflicting priorities.
  • Proactive approach, able to work flexibly and adapt to changing situations.

About Us

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set up in the role profile and/or person specification), they will be guaranteed an interview.

Why Work with Us

At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

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