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Occupancy Support Officer

2 months ago

Bury, Borough of Bury, United Kingdom Defence Infrastructure Organisation Full time
Job Description

The Defence Infrastructure Organisation is seeking a highly skilled and experienced professional to fill the role of Occupancy Support Officer - Loss of Entitlement. This position plays a vital role in ensuring the Notice to Quit process is followed and Service Family Accommodation is handed back in line with policy when requested to issue the Notice to Quit from either Lazurite Team, Pinnacle sublet team or DIO Accommodation Plans and Requirements.

Key Responsibilities
  • Assist the Loss of Entitlement team to issue Notice to Vacates, following the correct processes to ensure the Service Family Accommodation is handed back at the earliest opportunity to minimise any accrual of debt.
  • Manage colleagues' cases when they are away from the office.
  • Perform other duties and tasks as assigned by Chain of Command.
Person Specification
  • Receiving and responding to telephone enquiries and correspondence from occupants/Welfare Agencies/Local Authorities/other DIO/Industry Partner/MOD teams/Military Chain of Command and Welfare ensuring no GDPR breaches.
  • Issuing NTQs ensuring legal process is initiated in accordance with guidance from Solicitors.
  • Issuing Notice to Vacates ensuring legal process is initiated in accordance with guidance from Central Legal Services.
  • Calculate and raise charges for use and occupation in Service Families Accommodation and inform occupants and the Home Charging Team of charges.
  • Input relevant information onto Information Management System (IMS) and end service pay deductions on Joint Personnel Administration (JPA).
  • Issue supplementary documentation at appropriate dates, including cessation of entitlement certificates and proportionality assessments.
  • Preparation of legal paperwork and liaison with Solicitors over all issues relating to court action, Orders for Possession and warrants for eviction.
Desirable Skills and Experience
  • Customer Service experience or skills.
  • Good Interpersonal skills.
  • An analytical and focused approach to work.
  • Willingness to learn and demonstrate initiative.
  • Good knowledge of Microsoft Package.
Behaviours
  • Communicating and Influencing.
  • Working Together.
  • Making Effective Decisions.
  • Managing a Quality Service.