IT Support Specialist

5 days ago


Staffordshire, United Kingdom Meritus Full time £35,000

Job Summary:

We are seeking a skilled IT Support Engineer to provide internal support to employees and external support to customers. The successful candidate will join a close-knit support team providing 1st/2nd line IT support to approximately 400 users.

Key Responsibilities:

  • Provide 1st/2nd line desktop support to Windows technologies (Windows 10/11, Active Directory, Office 365)
  • Work via an ITIL based ticketing system to agreed SLA's
  • Collaborate with senior engineers to escalate and resolve more complex server issues
  • Maintain high service standards

Requirements:

  • In-depth experience in 1st/2nd line support of Windows desktop infrastructure (Active Directory, Office 365, Windows 10/11)
  • Basic Windows Server knowledge
  • Exposure to ITIL, certifications a bonus
  • Experience working within a ticketing system and working to SLA's

Benefits:

  • Salary up to £35,000
  • Enhanced pension scheme
  • Private medical insurance
  • Flexible working
  • 25 days holiday (bank holidays included)

About the Company:

Our client is a leading Industrial consultancy with a strong reputation for delivering high-quality services. They offer a dynamic and supportive work environment, with opportunities for career growth and development.


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