IT Support Specialist
5 days ago
Job Summary:
We are seeking a skilled IT Support Engineer to provide internal support to employees and external support to customers. The successful candidate will join a close-knit support team providing 1st/2nd line IT support to approximately 400 users.
Key Responsibilities:
- Provide 1st/2nd line desktop support to Windows technologies (Windows 10/11, Active Directory, Office 365)
- Work via an ITIL based ticketing system to agreed SLA's
- Collaborate with senior engineers to escalate and resolve more complex server issues
- Maintain high service standards
Requirements:
- In-depth experience in 1st/2nd line support of Windows desktop infrastructure (Active Directory, Office 365, Windows 10/11)
- Basic Windows Server knowledge
- Exposure to ITIL, certifications a bonus
- Experience working within a ticketing system and working to SLA's
Benefits:
- Salary up to £35,000
- Enhanced pension scheme
- Private medical insurance
- Flexible working
- 25 days holiday (bank holidays included)
About the Company:
Our client is a leading Industrial consultancy with a strong reputation for delivering high-quality services. They offer a dynamic and supportive work environment, with opportunities for career growth and development.
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