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Quality Assurance Specialist
3 months ago
Company Overview
Together is a leading provider in property finance, characterized by an entrepreneurial mindset. We have cultivated a workforce of over 750 dedicated professionals who are committed to assisting individuals and businesses in realizing their property goals by optimizing financial solutions.
Our focus is on delivering a sensible approach to lending, offering a diverse range of mortgage and secured loan products tailored for those often overlooked by traditional lenders. Our clients are at the core of our operations, and we strive to transform challenges into opportunities, ensuring their property aspirations are fulfilled.
We value diverse backgrounds and experiences, seeking individuals who thrive in collaborative environments and prioritize customer satisfaction.
Role Overview
As a Quality Assurance Specialist, your primary responsibility will be to execute Quality Assurance (QA) processes aimed at guaranteeing positive customer experiences by ensuring compliance with procedural guidelines, regulatory standards, and company policies. You will evaluate the complete customer journey and adhere to Consumer Duty expectations during QA activities, ensuring equitable and sustainable customer outcomes.
In this role, you will be expected to:
Conduct Quality Assurance evaluations in alignment with productivity benchmarks Maintain subject matter expertise regarding operational procedures to facilitate accurate and effective QA assessments Exhibit consistent judgment and offer constructive feedback to colleagues to enhance their skills and improve customer results Identify significant risks, trends, and opportunities for enhancement, sharing both exemplary practices and common issues with team members Appropriately escalate any major regulatory or procedural violations Recognize and report inadequacies in operational procedures that adversely affect customer experiences or business efficiency Complete scorecards succinctly, noting any identified risks and necessary corrective actionsRequired Qualifications
Essential Skills
High standards for customer service excellence Proficient in Microsoft Word, Excel, and Outlook Ability to deliver feedback in a professional and constructive manner Exceptional attention to detail Strong decision-making capabilities Proven skills in planning and organizing workload while meeting targets and deadlinesPreferred Qualifications
Experience in the Financial Services sector Relevant professional qualifications (e.g., CeMAP) Solid understanding of FCA regulations and Consumer Duty outcomes Familiarity with Quality Assurance processes and a culture of continuous improvement Knowledge of SharePoint and InfoPathAdditional Information
Benefits of Working at Together
26 days of annual leave, plus a day off for your birthday (increasing with tenure to 30 days), in addition to public holidays Options to buy and sell holiday days Discretionary annual bonus Matched pension contributions Life insurance coverage Critical illness protection Health cash plan Private medical insurance Complimentary access to company holiday accommodations Travel season ticket loans Cycle-to-work scheme Free access to local gym facilities Discounts at local bars and restaurantsTogether Money is committed to fostering diversity and inclusion, and we take pride in being an equal opportunity employer. We not only welcome differences but celebrate and support them, valuing our colleagues for their unique identities.
We are dedicated to ensuring a positive experience for all candidates. If you require any reasonable adjustments to facilitate your experience, please inform us, and we will do our utmost to accommodate your needs.
Please be aware that all successful candidates will undergo relevant employment reference, financial, and criminal record checks.
