Quality Assurance Specialist
1 month ago
At Together, we're seeking a highly skilled Quality Assurance Officer to join our team. As a Quality Assurance Officer, you will play a critical role in ensuring that our colleagues deliver exceptional customer outcomes and adhere to regulatory requirements and company policies.
Key Responsibilities:- Conduct Quality Assurance activities to ensure that our colleagues are delivering great customer outcomes and process guidelines.
- Maintain in-depth knowledge of business procedures to ensure accurate and timely QA assessments.
- Display consistent decision-making and provide constructive feedback to colleagues to drive improvements in competence and customer outcomes.
- Identify key risks, trends, and areas for improvement and share best practices with colleagues.
- Educate colleagues on regulatory requirements and company policies.
- High expectations of Customer Service excellence.
- Proficient in use of Microsoft Word, Excel, and Outlook.
- Ability to provide feedback in a professional and constructive manner.
- Excellent attention to detail.
- Effective decision-making skills.
- Proven ability to plan and organize workload and adhere to targets and deadlines.
- Experience within the Financial Services Industry.
- Relevant professional qualification (CeMAP).
- Good understanding of FCA expectations and the Consumer Duty outcomes.
- Experience of Quality Assurance activity and a continuous improvement culture.
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays.
- Buy and sell holidays.
- Discretionary annual bonus.
- Matched pension contribution.
- Life assurance.
- Amazing on-site/subsidized Restaurant.
- Critical illness cover.
- Health cash plan.
- Private medical insurance.
- Free access to company holiday homes.
- Travel season ticket loans.
- Ride to work scheme.
- Free local gym access.
- Local bar/restaurant discounts.
We're an equal opportunities employer and welcome applications from diverse backgrounds and experiences. If you need any reasonable adjustments to make your experience easier, please let us know and we'll do all we can.
Please note that all successful applicants will undergo relevant employment reference, financial, and criminal record checks.
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