Lead End User Support Specialist

3 weeks ago

London, Greater London, United Kingdom University of Bristol Full time
Position Overview

The IT Services department at the University of Bristol is embarking on an innovative journey aimed at delivering globally accessible technical services and digital solutions that enhance learning and research. We are seeking a dynamic and customer-oriented Senior End User Support Engineer to contribute to this vision.

Key Responsibilities

The primary focus of this role is to provide expert technical assistance and troubleshooting for end-user hardware and software challenges, including specialized equipment and AV systems. Responsibilities include:

  • Resolving complex technical issues efficiently to ensure user satisfaction.
  • Mentoring and training junior Support Engineers, sharing knowledge to enhance team performance.
  • Acting as a point of escalation for critical support requests, demonstrating leadership in prioritizing and resolving issues.
  • Collaborating with other IT support teams to address specialized issues, ensuring timely resolutions.
  • Developing and maintaining comprehensive documentation, including knowledge base articles and user guides, to promote self-service and improve support efficiency.
  • Participating in the planning and execution of system upgrades and deployments, ensuring minimal disruption to users.
  • Identifying opportunities to optimize workflows and enhance system performance.
  • Monitoring support metrics to identify recurring issues and areas for process improvement.
  • Assisting in the resolution of major incidents and contributing to annual planning cycles.
  • Staying updated with advancements in digital technology and industry best practices to enhance end-user experience.
  • Gathering feedback from users to address unmet expectations and escalating unresolved issues.
Qualifications

The ideal candidate will possess:

  • Experience in supporting desktop services and hands-on technical support.
  • Strong problem-solving and organizational skills to address support trends and inefficiencies.
  • Experience in systems administration and project execution in a technical setting.
  • Excellent communication and interpersonal skills, particularly with non-technical staff.
  • Strong mentoring abilities to guide junior engineers and collaborate effectively with cross-functional teams.

  • Lead End User Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom University of Bristol Full time

    Position OverviewThe IT Services department at the University of Bristol is embarking on an innovative journey to enhance our technical services and digital solutions. We aim to empower exceptional learning and research experiences. We are seeking a dedicated and customer-oriented Senior End User Support Engineer to contribute to this mission.Key...

  • EUC / End User Support Specialist

    5 days ago

    London, Greater London, United Kingdom GIOS Technology Full time

    We are seeking a highly skilled EUC / End User Support Specialist to join our team at GIOS Technology.The ideal candidate will have a strong background in network infrastructure and end-user devices, with a proven ability to troubleshoot and resolve complex technical issues.Key Responsibilities:Install and configure network devices, desktops, peripherals,...

  • End-User Support Technician

    3 weeks ago

    London, Greater London, United Kingdom Genel Energy Full time

    Company Overview:Genel Energy is a socially responsible oil producer, recognized for its commitment to sustainable practices and operational excellence. With a strong presence in the energy sector, we focus on delivering low-cost and low-carbon oil production while actively pursuing growth opportunities.Position Overview:The IT Support Specialist plays a...

  • End User Computing Specialist

    3 weeks ago

    London, Greater London, United Kingdom Department of Work & Pensions Full time £33,979

    Department of Work & PensionsAbout Us:DWP is the largest government department in the UK, dedicated to assisting individuals in securing employment and managing financial support exceeding £195 billion annually for the most vulnerable members of society. We are at the forefront of a transformative initiative to enhance government services utilized by...

  • Technical Support Specialist for End User Operations

    3 weeks ago

    London, Greater London, United Kingdom Axiom Software Solutions Limited Full time

    Job Title: End User Computing Support SpecialistCompany Overview: Axiom Software Solutions Limited is a prominent provider of end-user computing services, focusing on technical assistance and operational support.Role Overview:The End User Computing Support Specialist will be responsible for delivering first-line assistance for various technical issues...

  • User Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Springer Nature Full time

    Role OverviewThe User Support Specialist is responsible for assisting end users with the effective utilization of systems and applications, diagnosing and rectifying issues as they arise. This position involves monitoring, managing, and maintaining IT systems and applications to ensure optimal performance.The primary objective of the User Support Specialist...

  • End User Support Technician

    6 days ago

    London, Greater London, United Kingdom First Abu Dhabi Bank (FAB) Full time

    About the Role:First Abu Dhabi Bank (FAB) is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing end-user technical support services to all UK branch users, maintaining and supporting locally managed applications, desktops, laptops, and mobile devices.Key...

  • End User Support Technician

    4 days ago

    London, Greater London, United Kingdom First Abu Dhabi Bank (FAB) Full time

    About the Role:First Abu Dhabi Bank (FAB) is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing end-user technical support services to all UK branch users, maintaining and supporting locally managed applications, desktops, laptops, and mobile devices.Key...

  • End User Support Technician

    6 days ago

    London, Greater London, United Kingdom First Abu Dhabi Bank (FAB) Full time

    About the Role:First Abu Dhabi Bank (FAB) is seeking a highly skilled and experienced Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing end-user technical support services to all UK branch users, maintaining and supporting locally managed applications, desktops, laptops, and mobile...

  • End User Support Technician

    4 days ago

    London, Greater London, United Kingdom First Abu Dhabi Bank (FAB) Full time

    About the Role:First Abu Dhabi Bank (FAB) is seeking a highly skilled and experienced Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing end-user technical support services to all UK branch users, maintaining and supporting locally managed applications, desktops, laptops, and mobile...

  • End-User Computing Specialist

    3 weeks ago

    London, Greater London, United Kingdom Fenwick Full time

    About the RoleAre you ready to contribute to the evolving IT environment at Fenwick? As an End-User Computing Specialist, you will serve as the primary technical support for our retail locations, playing a vital role in project implementations and device rollouts.What We OfferAt Fenwick, we provide:33 days of annual leave, including 8 public holidays, with...

  • End-User Computing Specialist

    3 weeks ago

    London, Greater London, United Kingdom Fenwick Full time

    About the RoleAre you ready to contribute to the evolving IT environment at Fenwick? As an End-User Computing Specialist, you will serve as the primary point of contact for IT within our retail locations, facilitating various projects and deployments. This position will require occasional travel to regional sites.Benefits of Working with UsAt Fenwick, we...

  • End-User Computing Specialist

    3 weeks ago

    London, Greater London, United Kingdom Fenwick Full time

    About the RoleAs an End-User Computing Specialist at Fenwick, you will play a vital role in ensuring the optimal performance of end-user computing devices and point-of-sale systems utilized across our retail environment. This position involves delivering technical assistance for both hardware and software challenges, overseeing the management and upkeep of...

  • Technical Lead

    5 days ago

    London, Greater London, United Kingdom Cornwallis Elt Full time

    Job Title: Technical Lead - End User ComputingJob Summary:Cornwallis Elt is seeking a highly skilled Technical Lead - End User Computing to join their team. As a Technical Lead, you will be responsible for leading the end user compute team and driving end user computing technologies within the business.Key Responsibilities:Lead the end user compute team and...

  • Lead User Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom UK Civil Service Full time

    Position OverviewWe are seeking a Lead User Support Specialist for a pioneering shared service dedicated to the drafting, amending, and management of legislation within the UK and its devolved administrations. This service has been utilized by a diverse group of over 1,000 users, including clerical staff and other parliamentary personnel, legal advisors, and...

  • Senior End User Computing Specialist

    2 weeks ago

    London, Greater London, United Kingdom KPMG Full time

    About the RoleKPMG is seeking a highly skilled and experienced IT Desktop Specialist to join our Digital Labs team. As an End User Computing Specialist, you will play a critical role in driving the adoption of EUC technologies to deliver a seamless and secure desktop experience to our end users.Key ResponsibilitiesDesign and maintain software lifecycle...

  • IT Support Specialist

    1 day ago

    London, Greater London, United Kingdom Think Specialist Recruitment Full time

    Job Summary:Think Specialist Recruitment is seeking an experienced IT Support Specialist to join their growing team. As an IT Support Specialist, you will be responsible for providing first-level support to end-users, addressing hardware, software, and network-related issues.Key Responsibilities:Technical Support: Provide technical support to end-users,...

  • IT Support Specialist

    1 day ago

    London, Greater London, United Kingdom Think Specialist Recruitment Full time

    Job Summary:Think Specialist Recruitment is seeking an experienced IT Support Specialist to join their growing team. As an IT Support Specialist, you will be responsible for providing first-level support to end-users, addressing hardware, software, and network-related issues.Key Responsibilities:Technical Support: Provide technical support to end-users,...

  • Lead User Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom UK Civil Service Full time

    Position OverviewWe are seeking a Lead User Support Specialist for a pioneering shared service dedicated to the drafting, amending, and management of legislation within the UK and its devolved administrations. This service has been utilized by a diverse group of over 1,000 users, including clerical staff and other parliamentary personnel from various...

  • End User Support Coordinator

    4 days ago

    London, Greater London, United Kingdom Clarksons Full time

    Company OverviewClarksons is a leading provider of a comprehensive range of maritime services, including brokerage, financial solutions, port operations, and research. With our extensive expertise and unmatched reach, we collaborate with clients across various sectors to navigate the complexities of the global shipping, offshore, trade, and energy markets....