End-User Computing Specialist
3 weeks ago
About the Role
As an End-User Computing Specialist at Fenwick, you will play a vital role in ensuring the optimal performance of end-user computing devices and point-of-sale systems utilized across our retail environment. This position involves delivering technical assistance for both hardware and software challenges, overseeing the management and upkeep of Windows and macOS operating systems, and addressing end-user computing and POS equipment issues reported through various channels.
Key Responsibilities
- Provide technical support for hardware and software issues.
- Manage and maintain Windows and macOS operating systems.
- Troubleshoot end-user computing and POS equipment issues.
- Collaborate with IT team members on deployment projects for devices such as laptops, desktops, phones, and tills.
- Ensure the productivity and efficiency of staff by delivering reliable support for their computing needs.
What We Offer
At Fenwick, we value our employees and provide a comprehensive benefits package, including:
- 33 days of annual leave, including bank holidays, with an option to purchase additional leave.
- A day off to celebrate your birthday, which can be taken at your convenience within your birth month.
- Discounts of up to 25% in all Fenwick stores.
- Access to 'Perks*' for exclusive discounts and cashback on various products.
- 24/7 access to GP services and wellbeing support through WeCare.
Candidate Profile
We seek a dedicated IT professional with exceptional communication and customer service skills, along with strong prioritization and time management abilities. The relationships you cultivate within Fenwick will be instrumental to your success in this role, as you will engage with a diverse range of colleagues. The ability to prioritize and maintain a customer-first approach will be crucial.
Qualifications
- Proficient in Office 365, Windows 10, Active Directory, DHCP, DNS, and printer management.
- Experience in hardware or network engineering is advantageous.
- Familiarity with macOS, InTune, and SCCM.
- Desirable skills include Wi-Fi network troubleshooting.
- Theoretical knowledge of point-of-sale systems and antivirus software.
About Fenwick
Fenwick stands as the largest family-owned department store group in the UK, with a rich history that has shaped our identity. We are committed to investing in our future, aiming for a journey that is as bold and brilliant as our past.
Our collaborative workforce of 2,000 spans across various functions, including Digital, Buying & Merchandising, IT, Finance, People, and Customer Service, as well as our valued restaurants and distribution centers. We are continually seeking talent to enhance our family and exceed our customers' expectations.
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