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PaperCut Support Specialist

2 months ago

Bracknell, Bracknell Forest, United Kingdom 83zero Full time
Job Title: PaperCut Support Engineer

About the Role:

We are seeking a highly skilled PaperCut Support Engineer to join our team at 83zero. As a key member of our Technical Support team, you will be responsible for providing exceptional technical support to our customers, resolving complex technical issues, and collaborating with our team to deliver outstanding results.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote desktop sessions
  • Resolve complex technical issues related to PaperCut software and other print management systems
  • Collaborate with our team to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in on-call rotation and provide after-hours support as needed

Requirements:

  • Strong technical knowledge of PaperCut software and print management systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience with troubleshooting and resolving complex technical issues
  • Strong analytical and problem-solving skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Collaborative team culture
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and experienced technical professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].