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Senior Client Relationship Manager

2 months ago

Reading, Reading, United Kingdom ISS Facility Services UK Full time
Job Overview

Position: Key Account Director

Contract Type: Permanent

We are looking for a committed Key Account Director to act as the main liaison for our esteemed clients, ensuring both strategic and operational excellence in our service provision.

Role Summary

In the capacity of Key Account Director, you will play a crucial role in establishing and fostering sustainable, successful, and enduring relationships with our clients.

Your duties will include overseeing the operational execution of our services, fulfilling all contractual commitments, and identifying avenues for development, expansion, and contract retention.

The ideal candidate will possess extensive experience in both Hard FM (Facility Management) and Soft FM services.

Experience in a healthcare environment is highly advantageous.

Your expertise will support our mission of delivering outstanding service and creating environments that enhance the well-being of those we serve.

Key Responsibilities

  • Lead the operational enhancement of IFS/FM solutions across the account
  • Formulate and maintain the Account Development Plan with key stakeholders
  • Develop and present propositions, ensuring a steady pipeline of opportunities
  • Establish and manage client interactions nationwide, focusing on innovation and best practice sharing
  • Oversee staffing and skill development of team members, ensuring a balance of resource performance
  • Guarantee service delivery aligns with agreed contract specifications and operational processes
  • Strive for excellence in service provision
  • Guide the development and delivery of both Soft and Hard Services
  • Identify and mitigate operational and commercial risks related to contract profitability

Professional and Personal Competencies/Qualifications

  • Strong background in PFI
  • Proven experience in delivering Facilities Management services in both Hard and Soft FM, preferably within Healthcare
  • Experience managing multiple teams and service streams
  • Solid commercial acumen
  • Ability to deliver in complex environments (mental health)
  • Strong financial management skills
  • Experience managing a P&L

About ISS

ISS is a globally recognized workplace and facility management organization, dedicated to connecting people and places to enhance operational efficiency. By collaborating closely with our clients, we gain insights into every aspect of the user experience.

Through a unique blend of intelligent solutions, high standards, and dedicated personnel, we assist our clients in achieving their objectives, whether it involves healthcare facilities aiding patient recovery, businesses driving innovation, or airports ensuring safe travel for passengers. ISS is committed to ethical business practices and corporate responsibility. Our passion lies in our people.

We provide a challenging and rewarding career within an organization that prioritizes its workforce. At ISS, everyone has the chance to develop, grow, and make a meaningful impact.

ISS is proud to be an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences.

Our commitment to inclusivity and diversity fosters a more creative, productive, and fulfilling workplace.