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Customer Service Ambassador

2 months ago

Brighton, Brighton and Hove, United Kingdom Genting Casinos Full time
{"h1": "Customer Service Excellence", "p": "At Genting Casinos, we are passionate about delivering outstanding service to our customers. As a Slots Host, you will be responsible for ensuring our customers receive the highest standard of customer service and support. Your role will involve being on hand to offer assistance and guidance to customers using our slot machines and electronic gaming areas.

Key skills and responsibilities include:

* Delivering excellence in customer service at all times
* Identifying and welcoming new customers
* Overseeing the slots and electronic gaming areas
* Identifying food and beverage requirements
* Communicating promotional activity and events to customers
* Sharing customer feedback with the general manager
* Being flexible and able to work a variety of shifts

In return for your commitment, we offer an excellent salary, development opportunities, and a wide range of employee benefits.

Our benefits include:

* Company funded benefits
* Private GP helpline
* Discount portal
* Pension scheme
* Life assurance
* Employee assistance programme
* 20% discounted gym membership
* Mental health support
* Family-friendly and wellbeing policies

Flexible benefits
* Health Cash Plan
* Critical illness cover
* Dental insurance
* Travel insurance
* Health Screening

Rewards, recognition, development, and events
* Career development opportunities
* Genting Academy
* Long service awards
* Staff social fund
* Annual company Christmas present
* Social engagement activities
* Tips

At Genting Casinos, we are passionate about our values and providing our colleagues and customers with a fantastic experience. We celebrate individuality and value the contribution that each person brings to our workplace.

If you require any support in relation to your interview, please contact us.

We look forward to hearing from you"}