Customer Service Ambassador
2 weeks ago
Customer Service Excellence
We are seeking a skilled Slots Host to deliver exceptional customer service and ensure our customers receive the highest standard of service in our gaming areas.
Key Responsibilities
- Provide a warm and friendly welcome to customers, ensuring they feel valued and supported throughout their visit.
- Oversee the gaming areas, offering assistance and guidance to customers as needed.
- Identify and address any customer concerns or issues promptly and professionally.
- Communicate relevant promotional activities and events to customers, enhancing their overall experience.
- Share customer feedback with the general manager, contributing to the continuous improvement of our services.
What We Offer
As a valued member of our team, you will enjoy a range of benefits, including:
- Competitive salary and opportunities for career development.
- A comprehensive benefits package, including private GP helpline, pension scheme, and life assurance.
- Access to our employee assistance programme, providing 24/7 advice and counselling.
- Discounts on popular retailers, restaurants, and leisure activities.
- Flexible benefits, including health cash plan, critical illness cover, and dental insurance.
About Us
Genting Casinos is a leading leisure business, delivering outstanding service to our customers in casinos nationwide. We celebrate individuality and value the contribution each person brings to our workplace, striving to create a fantastic experience for our colleagues and customers alike.
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