Customer Service Ambassador

2 weeks ago


Brighton, Brighton and Hove, United Kingdom Genting Casinos Full time

Customer Service Excellence

We are seeking a skilled Slots Host to deliver exceptional customer service and ensure our customers receive the highest standard of service in our gaming areas.

Key Responsibilities

  • Provide a warm and friendly welcome to customers, ensuring they feel valued and supported throughout their visit.
  • Oversee the gaming areas, offering assistance and guidance to customers as needed.
  • Identify and address any customer concerns or issues promptly and professionally.
  • Communicate relevant promotional activities and events to customers, enhancing their overall experience.
  • Share customer feedback with the general manager, contributing to the continuous improvement of our services.

What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Competitive salary and opportunities for career development.
  • A comprehensive benefits package, including private GP helpline, pension scheme, and life assurance.
  • Access to our employee assistance programme, providing 24/7 advice and counselling.
  • Discounts on popular retailers, restaurants, and leisure activities.
  • Flexible benefits, including health cash plan, critical illness cover, and dental insurance.

About Us

Genting Casinos is a leading leisure business, delivering outstanding service to our customers in casinos nationwide. We celebrate individuality and value the contribution each person brings to our workplace, striving to create a fantastic experience for our colleagues and customers alike.



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