Collections Team Manager
2 days ago
Collections Team Leader / Manager Role
Salary: Up to £34,000 p.a. base salary depending on experience (plus bonus and benefit package)
Job Type: Full-time, Office-Based, Monday to Friday, 9:00 AM - 5:30 PM
CCR Recruitment Group is seeking a highly skilled Collections Team Leader / Manager to join our client's growing team. As a Collections Team Leader / Manager, you will be responsible for leading a team of collections agents, developing strategies to enhance collections, and ensuring regulatory compliance.
Your Key Responsibilities:
- Lead and manage a team of collections agents, providing guidance, coaching, and performance management.
- Develop and implement strategies to optimize collections and reduce delinquency rates.
- Monitor team performance and provide regular feedback and coaching.
- Collaborate with support teams to address customer issues and escalations.
- Handle office-based escalations requiring management intervention.
- Ensure compliance with regulatory guidelines, including FCA, TCF, AML, GDPR & PCI.
About the Role:
This is an exciting opportunity to join a rapidly expanding company in the financial services sector. As a Collections Team Leader / Manager, you will play a pivotal role in driving the company's financial success and contributing to the growth of the collections team.
What We Offer:
Our client offers a competitive salary, bonus, and benefit package, as well as opportunities for professional development and growth. If you are a motivated and experienced Collections Team Leader / Manager looking for a new challenge, please apply today.
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