Nutmeg Client Support Specialist

4 weeks ago

London, Greater London, United Kingdom JP Morgan Chase Bank, National Association Full time
Job Overview

Join the Nutmeg Complaints Team and leverage your expertise to enhance the overall Customer experience.

As a Complaints Specialist at Nutmeg, your primary focus will be on ensuring equitable resolutions for all clients by effectively managing and addressing their concerns.

Key Responsibilities
  • Take ownership of customer complaints, ensuring respectful and empathetic interactions.
  • Exhibit strong investigative skills to comprehensively understand each client's experience with Nutmeg.
  • Approach challenges logically and judiciously to guarantee suitable outcomes for customers, adhering to regulatory standards.
  • Develop and implement effective and innovative solutions for our clients in a timely manner.
  • Prioritize tasks to maintain efficiency while complying with strict internal and regulatory timelines.
  • Demonstrate the ability to work autonomously as well as collaboratively within a team.
  • Engage in critical thinking and exercise independent judgment.
  • Show resilience and adaptability in a dynamic work environment.
  • Maintain a strong customer focus, capable of conducting detailed and sometimes challenging conversations.
  • Exemplify personal excellence through punctuality, integrity, and accountability.
What We Offer
  • A competitive salary along with a comprehensive benefits package, including paid time off, savings plans, healthcare, insurance options, and educational assistance.
  • Opportunities for professional development and career advancement.
  • A vibrant work environment filled with motivated employees who are well-trained and focused.
  • Paid training programs, both in the classroom and on-the-job, with industry-leading benefits starting from day one.
  • A commitment to diversity, integrity, and teamwork.
Required Qualifications and Skills
  • Experience in UK banking or investments.
  • Background in handling complaints within the Financial Services sector.
  • Excellent communication skills.
  • A passion for delivering exceptional customer experiences.
  • Creative problem-solving abilities, with adaptability and resilience.
About Us

J.P. Morgan is a leading global financial services firm, providing strategic advice and products to major corporations, governments, and institutional investors. Our commitment to serving clients drives our operations, as we aim to build trusted, long-term partnerships that help clients achieve their objectives.

We value our employees as our greatest asset, recognizing that the diverse talents they bring are integral to our success. We are an equal opportunity employer, dedicated to fostering diversity and inclusion within our workforce. We do not discriminate based on any protected characteristic and are committed to making reasonable accommodations for applicants and employees as needed.

About the Team

Our Corporate Functions encompass a wide range of areas, including finance, risk management, human resources, and marketing. These teams play a crucial role in ensuring the success of our businesses, clients, and employees. Our Operations teams are dedicated to developing innovative and secure service solutions that meet the global needs of our clients, utilizing the latest technology to enhance user experiences.

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