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Customer Care Representative

3 months ago

London, Greater London, United Kingdom Nutmeg Saving and Investment Limited Full time

Nutmeg, a prominent player in the Digital Wealth Management sector in Europe, boasts over £5 billion in Assets Under Management and serves more than 230,000 investors globally. Operating with the nimbleness of a start-up while being part of a leading financial institution, Nutmeg is committed to ethically transforming the UK financial services landscape. Our mission is to empower customers to optimize their financial resources through our innovative mobile banking platform and dedicated support services.

In the role of a Customer Services Specialist at Nutmeg, you will serve as the primary contact for both new and existing clients. Your goal will be to deliver an exceptional customer experience by addressing inquiries promptly and ensuring all customer needs are thoroughly satisfied. You will also identify opportunities to assist clients in reaching their financial objectives, directing them to the appropriate resources within Nutmeg when necessary.

Key Responsibilities

  • Serve as the initial point of contact for Nutmeg clients, delivering outstanding service and comprehensive knowledge of our offerings to support their financial journeys.
  • Engage with clients through various communication channels, including phone, email, and secure messaging, ensuring timely and high-quality responses.
  • Employ effective communication skills to tailor your approach to each client, creating a memorable interaction while fully grasping their requirements.
  • Manage challenging discussions, including potential complaints, with professionalism and care.

Required Qualifications, Skills, and Attributes

  • Prior experience in customer or client support roles.
  • A genuine interest in Financial Services, regardless of previous experience in the field.
  • Excellent communication skills, both written and verbal.
  • Ability to thrive in a fast-paced, dynamic environment, demonstrating multitasking and critical thinking abilities.
  • Empathetic problem solver with a strong desire for continuous learning and personal development.

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