Customer Service Representative

4 weeks ago

London, Greater London, United Kingdom Barnet and Chase Farm Hospitals Full time
Customer Service Representative

About the Role

We are seeking a highly skilled and proactive Customer Service Representative to join our team at Barnet and Chase Farm Hospitals. The successful candidate will provide exceptional customer service to a wide range of clients, including patients, relatives, carers, and healthcare professionals.

Key Responsibilities

  • Provide a high-quality comprehensive reception service to the unit/centre and outpatient clinics.
  • Operate the security entry system to the unit/centre as required.
  • Deliver a proactive and high-quality customer service to a wide range of client groups.
  • Suggest changes to local working practices that may benefit customer care and/or improve the administrative and reception service at the unit/centre.
  • Deal with telephone enquiries or refer to the relevant person, ensuring accuracy, clarity, confidentiality, and courtesy are prioritised at all times.
  • Ensure that medical notes are available for all relevant clinics.
  • Be responsible for all patient transport and interpreter bookings for outpatient clinics, regular day attendances (dialysis treatments), and inpatient or ward stays if necessary.

Requirements

  • Good general education, including GCSE English grade C or above, or equivalent NVQ level 2 in Customer Care.
  • Relevant experience in a role which combines administration and working with the public, preferably in the NHS or similar.
  • Excellent telephone manner.
  • Knowledge of patient confidentiality and the Data Protection Act.
  • Good IT skills, including proficiency in the use of windows-based applications.
  • Experience of using own initiative to help solve a problem or improve a service.

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