Customer Care Consultant for Vulnerable Clients

4 weeks ago

London, Greater London, United Kingdom Nutmeg Saving and Investment Limited Full time

Become a part of Nutmeg as a Vulnerable Customer Support Specialist

In this pivotal role, you will be dedicated to advocating for and assisting our clients who may face various vulnerabilities. Your key responsibilities will encompass:

  • Overseeing intricate cases involving vulnerable customers to ensure favorable resolutions
  • Evaluating and interpreting data related to vulnerable customers to identify patterns and suggest improvements
  • Working collaboratively with internal teams to refine processes and policies
  • Creating training programs for staff to better assist vulnerable clients
  • Participating in leading initiatives aimed at enhancing customer outcomes

Essential qualifications and skills:

  • Background in UK banking and investment sectors
  • Comprehensive knowledge of FCA's guidelines on vulnerable customers
  • Strong communication abilities
  • Commitment to providing outstanding customer experiences
  • Empathetic approach and innovative problem-solving skills

Desirable qualifications and skills:

  • Experience in data analysis and interpretation

Be ready for a flexible working schedule that aligns with business requirements. If you are eager to make a meaningful difference and support vulnerable clients, consider a career with Nutmeg.

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