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FM Workplace Services Director

2 months ago

London, Greater London, United Kingdom JLL Full time
Job Title: FM Workplace Services Director

At JLL, we're committed to empowering our clients to shape a brighter future. As our FM Workplace Services Director, you'll play a key role in developing and delivering strategies to advance the performance of our managed portfolio.

Key Responsibilities:
  • Lead and manage the FM team, ensuring they're appropriately resourced and aligned with our vision and objectives.
  • Provide leadership to the team, maximizing effectiveness and efficiency through performance feedback, personal development plans, and relevant training.
  • Recruit, resource, and plan the team to ensure they're fully resourced and working efficiently.
  • Develop succession plans for key team members and encourage new ideas to improve FM capabilities.
  • Work closely with the Senior Management Team to ensure strategic FM operational issues are shared and addressed.
  • Prepare and deliver the FM contribution to the JLL/AI Business Plan, working closely with the Aviva Investors Client Lead.
  • Ensure the FM team delivers an excellent customer experience, measured by feedback from occupiers and AI.
  • Manage the procurement of service providers, review service contracts, and ensure the smooth transition of properties into and out of management.
  • Ensure compliance with AI's procurement programme and review service contracts as appropriate.
Requirements:
  • Leadership skills, including influencing, negotiating, and change management.
  • Ability to prepare and implement a team business plan.
  • Problem-solving skills, with the ability to remain calm and focused in dealing with reactive matters and troubleshooting.
  • Excellent customer service skills and a high level of financial aptitude, commercial acumen, and analytical skills.
  • Previous experience in managing premium assets, with a demonstrated record of accomplishment of success.
  • A high level of computer literacy and the ability to manage an independent profit centre.
Location:

On-site – London, GBR

We're an equal opportunities employer and welcome applications from diverse candidates. If you require any adjustments to the application process, please email or call +44 (0) to discuss how we can best support you.