FM Workplace Services Director

3 weeks ago

London, Greater London, United Kingdom JLL Full time

Job Summary:

The FM Workplace Services Director will lead the Facilities Management team in delivering exceptional customer service and operational excellence across the Aviva Investors managed portfolio. This role requires a strategic thinker with strong leadership skills, able to build and maintain effective relationships with internal and external stakeholders.

Key Responsibilities:

  • Develop and implement strategies to continuously advance the overall performance of the managed portfolio.
  • Manage, direct, and motivate the FM team to ensure delivery of an excellent customer-focused operational service.
  • Build and maintain effective working relationships with internal stakeholders (surveying, sustainability, building consultancy, lettings, customer experience, client financial services) and external stakeholders (Aviva Investors and its customers).
  • Act as the primary client FM representative in all property-related stakeholder relationships.
  • Ensure compliance with site operations, value for money in service delivery, and excellence in service delivery.
  • Manage the FM team's performance against the client FM Statement of Works and provide training programs and career development plans.
  • Prepare and deliver the FM contribution to the JLL/AI Business Plan, working closely with the Aviva Investors Client Lead.

Requirements:

  • Leadership skills: leading by example with strong influencing, negotiating, and change management skills.
  • Ability to prepare and implement a team business plan.
  • Problem-solving: ability to remain calm and focused in dealing with reactive matters and troubleshooting.
  • People skills: approachable, empathetic, diplomatic, and a good listener.
  • Customer Service: ability to demonstrate and deliver excellent customer service skills.
  • Previous experience in managing premium assets, with a demonstrated record of accomplishment of success.
  • A high level of financial aptitude, commercial acumen, analytical skills, and computer literacy with the ability to manage an independent profit centre.
  • Previous experience preparing detailed asset plans, complex budgets, and comprehensive reports.

Location: On-site – London, GBR

  • FM Workplace Services Director

    3 weeks ago

    London, Greater London, United Kingdom JLL Full time

    About the Role:The FM Workplace Services Director will lead the management of all FM services across the Aviva Investors managed portfolio, building and maintaining effective working relationships with internal and external stakeholders. This role requires a strong focus on delivering value for money, ensuring compliance and good risk management, and...

  • FM Workplace Services Director

    3 weeks ago

    London, Greater London, United Kingdom JLL Full time

    About the Role:The FM Workplace Services Director will play a key role in the development and delivery of strategies to continuously advance the overall performance of the managed portfolio. This includes managing, directing, and motivating the FM team, as well as service partners, to ensure the delivery of an excellent customer-focused operational service...

  • FM Workplace Services Director

    4 weeks ago

    London, Greater London, United Kingdom JLL Full time

    About the Role:The FM Workplace Services Director will be responsible for leading the Facilities Management team in delivering exceptional customer service to our clients across the Aviva Investors managed portfolio. This role will require strong leadership and management skills, with the ability to motivate and direct a team to achieve high standards of...

  • FM Workplace Services Director

    4 weeks ago

    London, Greater London, United Kingdom JLL Full time

    About the Role:The FM Workplace Services Director will be responsible for leading the Facilities Management team in delivering exceptional customer service to our clients across the Aviva Investors managed portfolio. This role will require strong leadership and management skills, with the ability to motivate and direct a team to achieve high standards of...

  • FM Workplace Services Director

    3 weeks ago

    London, Greater London, United Kingdom JLL Full time

    Job Summary:The FM Workplace Services Director will be responsible for leading the facilities management team to deliver exceptional customer service and operational excellence across the Aviva Investors managed portfolio. This role requires a strong leader with excellent influencing, negotiating, and change management skills to drive value for money,...

  • Multidisciplinary Workplace Services Specialist

    3 weeks ago

    London, Greater London, United Kingdom Pareto FM Full time

    Job Title: Workplace Services EngineerJob Summary:Pareto FM is seeking a skilled Workplace Services Engineer to join their UK Workplace Management team based in London. The successful candidate will be responsible for responding to reactive works, ensuring compliance with workplace regulations, and supporting the team in resourcing M&E supplies and...

  • FM Operations Director

    4 weeks ago

    London, Greater London, United Kingdom HamiltonRowe Recruitment Services Full time

    FM Operations DirectorHamiltonRowe Recruitment Services is seeking an experienced FM Operations Director to lead our team in delivering exceptional facilities management services to our clients.About the RoleWe are looking for a highly skilled and experienced FM Operations Director to join our team. As a key member of our operations team, you will be...

  • Senior Account Manager: Leading FM Services

    5 days ago

    London, Greater London, United Kingdom Pareto FM Full time

    At Pareto FM, we seek an exceptional Senior Account Manager to lead our FM services with strategy and expertise. As a key member of our team, you will be responsible for managing and growing our client relationships, ensuring exceptional service delivery and driving business growth.Key ResponsibilitiesDevelop and implement strategic plans to drive business...

  • Contract Director

    2 weeks ago

    London, Greater London, United Kingdom Compass Group UK & Ireland Full time

    Job Title: Contract DirectorLocation: LondonJob Summary:We are seeking an experienced Contract Director to lead our Soft Facilities Management (FM) services in partnership with NHS hospitals. The successful candidate will be responsible for managing the efficient and effective delivery of soft FM services, including cleaning, catering, portering, security,...

  • Account Director

    4 weeks ago

    London, Greater London, United Kingdom Pareto FM Full time

    Pareto FM Account Director Job DescriptionPareto FM is seeking a highly skilled Account Director to join our team on a permanent basis. This is a full-time, UK-based role that will oversee one of Pareto's major accounts, a leading online gaming business.Key Responsibilities:Service Excellence: Deliver exceptional service to a world-leading organization...

  • Account Director

    4 weeks ago

    London, Greater London, United Kingdom Pareto FM Full time

    Pareto FM Account Director Job DescriptionPareto FM is seeking a highly skilled Account Director to join our team on a permanent basis. This is a full-time, UK-based role that will oversee one of Pareto's major accounts, a leading online gaming business.Key Responsibilities:Service Excellence: Deliver exceptional service to a world-leading organization...

  • Operations Director, Global Workplace Services

    3 days ago

    London, Greater London, United Kingdom HSBC Full time

    The Deputy Chief Operating Office (DCOO) organisation comprises a set of outcome focused service pillars. The Operations Director will ensure operational excellence of all Facility Services, including FM, Engineering, Health & Safety, Project Management required to deliver a best in class customer experience across HSBC's global headquarters.As an HSBC...

  • Senior Soft FM Contract Director

    3 weeks ago

    London, Greater London, United Kingdom COREcruitment Full time

    We are seeking a highly experienced Contract Director to lead our Soft FM contract, worth over £60 million per year. This is a key role within our portfolio, requiring a strong operational understanding of senior soft FM services.The successful candidate will oversee all soft FM elements, including catering and cleaning, and will be responsible for leading...

  • Senior Soft FM Operations Director

    3 weeks ago

    London, Greater London, United Kingdom COREcruitment Ltd Full time

    Job DescriptionWe are seeking a highly experienced Contract Director to lead our Soft FM operations. This is a key contract within our portfolio, requiring an established Soft FM operator who can drive results from the front.About the position:This is a large and multifunctional contract, valued at £60 million+ per year. The Contract Director will oversee...

  • Account Director

    3 weeks ago

    London, Greater London, United Kingdom Pareto FM Full time

    Pareto FM is seeking an experienced Account Director to lead our team in delivering exceptional service to a world-leading online gaming business. This is a full-time, UK-based role that requires strong leadership and management skills, as well as the ability to work effectively with senior managers and their teams.Key ResponsibilitiesService Excellence:...

  • FM Operations Director

    2 weeks ago

    London, Greater London, United Kingdom HamiltonRowe Recruitment Services Full time

    Job Description:Hamilton Rowe Recruitment Services is seeking a highly skilled FM Operations Director to lead our team in delivering exceptional facilities management services to a portfolio of prestigious commercial trophy buildings in Central London.Key Responsibilities:Manage a best-in-class FM service provision to multiple trophy sites through the...

  • Senior Soft FM Operations Director

    2 weeks ago

    London, Greater London, United Kingdom COREcruitment Ltd Full time

    About the Role:As Senior Soft FM Operations Director, you will oversee a large and multifunctional contract worth over £60 million per year, encompassing soft FM elements such as catering and cleaning. This is a client-focused position that requires a strong, hands-on leader who can motivate staff and drive client satisfaction.About the Ideal Candidate:We...

  • Cleaning Services Supervisor

    3 weeks ago

    London, Greater London, United Kingdom Tenon FM Full time

    About the Role:We are seeking a highly motivated and reliable Supervisor to oversee our team of Cleaning Operatives and provide exceptional service to our valued clients. The successful candidate will have a proven track record in cleaning services supervision and excellent IT skills, including Microsoft Office suite.Key Responsibilities:Supervise a team of...

  • Facilities Management Director

    4 weeks ago

    London, Greater London, United Kingdom HamiltonRowe Recruitment Services Full time

    {"title": "FM Operations Director", "description": "Job Title: FM Operations DirectorHamilton Rowe Recruitment Services is seeking an experienced FM Operations Director to lead the management of a portfolio of prestigious commercial Trophy Buildings in Central London.The successful candidate will have a proven track record of delivering 5* FM service...

  • Facilities Management Director

    4 weeks ago

    London, Greater London, United Kingdom HamiltonRowe Recruitment Services Full time

    {"title": "FM Operations Director", "description": "Job Title: FM Operations DirectorHamilton Rowe Recruitment Services is seeking an experienced FM Operations Director to lead the management of a portfolio of prestigious commercial Trophy Buildings in Central London.The successful candidate will have a proven track record of delivering 5* FM service...