Contract Director

3 weeks ago


London, Greater London, United Kingdom Compass Group UK & Ireland Full time

Job Title: Contract Director


Location: London


Job Summary:


We are seeking an experienced Contract Director to lead our Soft Facilities Management (FM) services in partnership with NHS hospitals. The successful candidate will be responsible for managing the efficient and effective delivery of soft FM services, including cleaning, catering, portering, security, switchboard, reception, and retail operations.


Key Responsibilities:


• Commercial Management: Oversee the financial performance of the soft FM and retail operations, including budgeting, forecasting, and cost control.


• Contract Management: Manage and monitor all soft FM and retail contracts, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).


• Operational Excellence: Lead the day-to-day operations of the soft FM and retail services, ensuring high standards of service delivery, safety, and customer satisfaction.


• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including hospital management, service providers, and suppliers.


• Team Leadership: Manage and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.


Qualifications and Experience:


• Proven Experience: Significant experience in a senior management role within Soft FM, Retail, or a similar environment, ideally within a healthcare setting.


• Commercial Acumen: Strong financial management skills with a track record of driving revenue growth and managing budgets effectively.


• Leadership Skills: Demonstrated ability to lead and inspire teams, with excellent communication, negotiation, and interpersonal skills.


• Contract Management: Experience in managing large-scale contracts and service providers, with a focus on quality, compliance, and cost-effectiveness.


What We Offer:


We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package including a contributory pension scheme, career development opportunities, and exclusive discounts on various services and products.


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