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Head of Advice Services
2 months ago
Harris Hill Charity Recruitment Specialists is seeking a highly skilled and experienced professional to fill the role of Head of Performance. As a leading charity recruitment specialist, we are committed to delivering high-quality services to our clients, and we are looking for a talented individual to join our team.
About the Role:
- Ensure the delivery of high-quality advice services across multiple channels, maximizing engagement and access.
- Develop and implement strategies to ensure that advice services meet local needs, are effectively managed, consistently delivered, and developed to achieve funder requirements, agreed KPIs, accreditation, and contractual obligations.
- Lead a team of professionals to deliver high-performance advice services, putting people at the center of everything we do.
- Develop partnerships to ensure processes are efficient and accessible, providing straightforward ways for clients to access services while meeting Key Performance Indicators (KPIs).
- Coach and mentor team members to develop their skills and progress within the organization.
Requirements:
- Strong understanding of advice and advice issues, such as housing, debt, employment, and benefits.
- Ability to oversee Quality Assurance and Accreditation (QAA) processes.
- Effective leadership and management skills, with experience in managing teams to deliver high-performance services.
- Excellent communication and interpersonal skills, with the ability to develop partnerships and work with stakeholders.
About Us:
Harris Hill Charity Recruitment Specialists is a certified B Corp, committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, and other protected characteristics.
