Scheduling Coordinator
12 hours ago
FlightSafety International is seeking a highly skilled Scheduling Specialist to join our team. As a Scheduling Specialist, you will be responsible for providing complete scheduling oversight for all FlightSafety internal/external customers, ensuring the best overall customer service experience.
About FlightSafety InternationalFlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems, and displays to commercial, government, and military organizations. Our company provides training for pilots, technicians, and other aviation professionals from 167 countries and independent territories.
Purpose of PositionThe Scheduling Specialist's primary role is to facilitate all coordination of regulatory and operator training requirements between FlightSafety and its customers and clients. This includes managing tasks such as scheduling customers/clients, sending confirmations, creating new customer/client accounts, and updating client information.
Key Responsibilities- Manage client training schedules and coordinate with customers on specific training needs and requirements that may impact schedule modifications.
- Understand regulatory requirements and verify training objectives.
- Act as back-up focal for TSA tracking for incoming clients.
- Perform Export Compliance checks as needed.
- Verify/collect pre-training documents.
- Call customer/clients to confirm attendance and training objectives.
- Manage client retention program.
- Act as primary point of contact for assigned program(s) by interacting and communicating with internal and external customers as well as regulatory agencies.
- Bachelor's degree in Business or Aviation Management preferred or three (3) years' related experience and/or training; or equivalent combination of education and experience.
- Achieved a master level of all responsibilities of Scheduling Specialist, Associate. One (1) to two (2) years of aviation experience preferred.
- Requires knowledge of aviation industry terminology, FARs, and prerequisites for FlightSafety International courses, as specified by FAA/NAA regulations.
- Excellent customer service skills.
- Knowledge of aviation terminology as specified by FAA/NAA.
- Knowledge of basic scheduling concepts and/or experience with scheduling software.
- Detail oriented with excellent organization and time management skills.
- Excellent verbal and written communication skills.
- Ability to interact with various levels of management in a professional manner.
- Ability to adapt to changes rapidly and perform in a fast-paced work environment.
- Results-oriented with high drive to achieve objectives and standards with little supervision or guidance.
- Customer/client oriented and ability to adapt/respond to different types of personalities.
- Fluency in English, through both verbal and written communications; able to speak, understand, read, and write.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand; walk; sit. Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.
FlightSafety International is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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