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Client Relationship Manager, Reuters Events

2 months ago

London, Greater London, United Kingdom Thomson Reuters Full time

About the Role

We are seeking a skilled Client Relationship Manager to join our team at Thomson Reuters. As a key member of our Account Management team, you will be responsible for delivering exceptional customer experiences for our global clients.

Your key responsibilities will include:

  • Supporting our Account Management team to ensure a seamless customer experience from initial contract stages to post-event follow-ups.
  • Developing and implementing best-practice processes to ensure a consistent and high-quality customer experience across all industry verticals.
  • Providing timely and effective customer resolutions, and communicating with internal stakeholders as needed.
  • Collaborating with internal teams to optimize strategic planning initiatives and drive business growth.

About You

To succeed in this role, you will need:

  • Proven experience working with high-value clients in a B2B sales or customer-led setting.
  • Excellent listening skills and the ability to prioritize customer requirements.
  • A collaborative attitude, with strong stakeholder management and communication skills.
  • A solutions-focused mindset and a passion for delivering exceptional customer experiences.

What's in it for You?

As a Client Relationship Manager at Thomson Reuters, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have access to a range of benefits, including:

  • A hybrid work model that offers flexibility and work-life balance.
  • A comprehensive benefits package, including flexible vacation time, mental health days, and access to wellness programs.
  • Opportunities for professional growth and development, including training and development programs.
  • A globally recognized and award-winning culture that values diversity, equity, and inclusion.

About Thomson Reuters

Thomson Reuters is a global business that relies on diversity of culture and thought to deliver on its goals. We are committed to creating a workplace that is inclusive, equitable, and respectful of all employees. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer, and we welcome applications from talented individuals from all backgrounds.