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Customer Engagement Specialist

3 months ago

Bristol, Bristol, United Kingdom Nisbets Full time
Retail Sales Advisor at Nisbets
This role presents a remarkable opportunity for a Retail Sales Advisor to be part of a dynamic environment. The position is situated in a vibrant showroom that showcases an extensive range of products, complete with a demonstration kitchen that frequently hosts events for suppliers and customers. Each day is filled with diverse activities, ensuring that no two days are alike.

We are seeking a Retail Sales Advisor for 28 hours a week, with flexible scheduling across 6 days, including some weekends and bank holidays.

Key Responsibilities:
  • Provide exceptional customer service that aligns with Nisbets' standards, ensuring customer satisfaction and loyalty.
  • Take initiative in achieving store sales objectives and key performance indicators, including Revenue, Margin, Conversion, Footfall, Quotes, and Average Transaction Value to enhance store profitability.
  • Engage in outreach initiatives using local knowledge, which may involve outbound sales calls, customer visits, and participation in in-store meetings and events.
  • Perform general shop floor responsibilities, including restocking and processing incoming deliveries.
  • Maintain Visual Merchandising standards to boost customer engagement and drive repeat business through effective Store KPIs.
  • Conduct stock auditing tasks accurately as directed by management.
  • Process customer transactions while adhering to established policies.
  • Comply with all retail policies communicated by management.
  • Ensure cleanliness and hygiene standards are upheld in all areas of the store for a safe environment.
  • Interact with all store visitors respectfully, utilizing training to navigate challenging situations positively.
  • Follow Health and Safety guidelines to maintain a secure environment for all.
  • Actively seek clarification on all operational practices and procedures.
What to Expect as a Retail Sales Advisor at Nisbets:
  • Competitive hourly wage of £11.70 along with a comprehensive benefits package.
  • Quarterly performance-related bonuses added to your annual salary (pro rata for part-time roles).
  • 20 days of annual leave plus an attendance bonus that can yield up to 4 additional days off or a cash equivalent.
  • Christmas gift payment.
  • Continuous training and support available both in-store and through our learning management system.
  • Excellent career development opportunities within Retail or across the broader business.
  • Access to numerous high street discounts.
  • Staff discount applicable to all products, with up to 60% off own brand items.
  • Employee Assistance Program offering 24-hour counseling services.