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Building Liaison Officer

2 months ago

Mansfield, Nottinghamshire, United Kingdom Fawkes & Reece (North) Full time

Job Summary:

Fawkes & Reece (North) is seeking a highly skilled and experienced Building Liaison Officer to join our team. As a key member of our operations team, you will be responsible for managing and providing consultation and support to residents prior to, during, and after works to their homes.

Key Responsibilities:

  • Resident Engagement: Manage and provide consultation and support to residents to ensure consistently high levels of customer satisfaction.
  • Client Representation: Attend client representative and resident meetings to ensure the highest level of customer service is provided at all times.
  • Relationship Building: Develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community.
  • Communication: Provide an efficient, courteous, and professional service to all telephone callers and ensure written correspondence to residents is generated and distributed in line with the programme of works.
  • Complaint Management: Manage the Resident's complaints procedures as a point of escalation.

Requirements:

  • Essential Skills: Driving Licence, own transport, previous experience/similar job role.
  • Benefits: Competitive hourly rate, Monday to Friday working week, street parking.