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Trainee Customer Service Representative

2 months ago

London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full time
About the Role

We are seeking a highly motivated and enthusiastic Trainee Customer Service Assistant to join our team at Burton Bolton & Rose Recruitment Services Ltd. As a Trainee Customer Service Assistant, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities
  1. Order Processing Support: Provide assistance with all areas of sales order processing, ensuring accurate and timely completion of tasks.
  2. Client Communication: Manage client calls and provide information and guidance on products, resolving any queries or concerns in a professional and courteous manner.
  3. Sales Order Management: Deal with sales orders received, checking details on the computer system and ensuring accurate processing.
  4. Price and Delivery Information: Provide accurate price and delivery information to clients, and issue pro-forma invoices as required.
  5. Logistics and Delivery: Liaise with the warehouse/despatch team and freight forwarders to arrange deliveries, ensuring timely and efficient transportation of goods.
  6. Customer Updates: Update clients on order sales and advise on out-of-stock lines, providing excellent customer service and support.
What We Offer

As a Trainee Customer Service Assistant, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will work closely with our experienced team to provide exceptional customer service and support, and will have the chance to learn and grow with our company.