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Customer Service and Debt Recovery Assistant

2 months ago

Middlesbrough, Middlesbrough, United Kingdom Middlesbrough Council Full time
About the Role

We are seeking a skilled Revenue Collection Specialist to join our team at Middlesbrough Council. As a key member of our revenue team, you will play a crucial role in maximizing cash collection and providing excellent customer service to our residents.

Key Responsibilities
  • Manage a caseload of customer contacts, ensuring all cases are dealt with to conclusion in accordance with statutory regulations, policies, and procedures.
  • Utilize effective verbal and written communication skills to negotiate with customers and resolve disputes.
  • Work collaboratively with the team to achieve revenue collection targets and improve customer satisfaction.
  • Stay up-to-date with relevant legislation and policies, ensuring compliance and adherence to regulatory requirements.
Requirements
  • Proven experience in customer service, debt recovery, and revenue collection.
  • Excellent communication and negotiation skills, with the ability to work with customers from diverse backgrounds.
  • Strong attention to detail and ability to work accurately in a fast-paced environment.
  • Self-motivation and ability to work under pressure, with a strong focus on achieving targets and delivering results.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative team environment.
  • The opportunity to make a real difference to the lives of our residents.