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Head of People and Culture

2 months ago

London Area, United Kingdom Big Penny Full time
About Big Penny

Big Penny is a dynamic events and hospitality company with a strong presence in London. Our mission is to create unique experiences that bring people together and foster a sense of community.

Job Summary

We are seeking a highly skilled and experienced Head of People and Culture to join our team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive employee engagement, retention, and satisfaction.

Key Responsibilities
  • Leadership and Culture
    • Develop and implement a culture strategy that aligns with the company's mission and values.
    • Lead by example and champion the company's values in every interaction with team members and guests.
  • Learning and Development
    • Design and implement a comprehensive learning and development program that enhances employee skills, performance, and career growth.
    • Work with General Managers to identify skills or knowledge gaps and develop tailored training programs and evergreen learning resources.
  • Strategic Leadership
    • Develop and implement people strategies in line with the overall business plans, ensuring a high-performing, values-driven culture.
    • Partner with senior management to ensure people practices align with company objectives.
  • Talent Management
    • Oversee the talent attraction, acquisition, and onboarding processes to ensure the successful recruitment of strong cultural contributors.
    • Master and manage the employee development and engagement system (Culture Amp) and implement performance management processes via the system to drive high performance.
  • Employee Engagement and Relations
    • Develop and implement strategies to enhance employee engagement, retention, and satisfaction, including the biannual engagement survey, supporting improvement actions continually.
    • Address employee concerns and resolve conflicts appropriately.
  • HR Operations
    • Ensure compliance with all relevant employment laws and regulations.
    • Oversee the administration of benefits and compensation packages in line with Finance.
Requirements
  • Experience in a senior people role within a multisite business in hospitality or retail/similar.
  • Proficiency in HR software and experience in Learning Management Systems (LMS).
  • Experience in talent management, recruitment, employee relations, and HR operations.
  • Excellent interpersonal and communication skills, with an ability to influence and build strong relationships.
  • Highly organized and detail-oriented with strong accountability in personal execution and proactive support of others.
  • Proactive and innovative with a continuous improvement mindset.
  • Empathetic and approachable, with high emotional intelligence.
  • Education in Human Resources or a related field, HR certification is preferred but not mandatory.
About You

We're committed to hiring diversely and creating an inclusive environment for all employees. Our hiring process assesses candidates on their unique skills and attitude, not their identity. Big Penny Limited is an equal opportunity employer. We celebrate diversity.