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Customer Service Coordinator
2 months ago
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Handle customer enquiries via phone and email in a timely and professional manner.
- Prepare and process finance contracts and documentation.
- Liaise with agents regarding the collection and disposal of assets.
- Support with the calculation of figures to send to brokers and customers.
- Process customer payments and maintain accurate records.
- Previous experience in a customer-facing role.
- Maths and English Language GCSE or equivalent qualifications.
- Confident communicator with a great telephone manner.
- Strong attention to detail and highly organized with fantastic time management skills.
- IT literate - MS Office Outlook, Word, & Excel.
- 24 days' annual leave, increasing to 26 days after 2 years of service.
- Life assurance & Income protection.
- Private medical insurance.
- Healthcare cashback plan.
- Holiday exchange scheme.
- Cycle-to-work scheme.
- Auto-enrolment pension.
