Store Checkout Services Manager
3 weeks ago
Job Title: Store Checkout Services Manager
About the Role:
We are seeking a dynamic Store Checkout Services Manager to join our Customer Service Team. As a leader, you will be responsible for managing a team of co-workers and team leaders to deliver an exceptional customer experience at every touch point and throughout the payment process.
Key Responsibilities:
- Contribute to the creation and implementation of the local customer relations' action plan.
- Support a customer-focused culture throughout the store and ensure an easy buying experience.
- Contribute to the building of business competence by supporting co-workers in their development plans.
- Implement global solutions, services, and tools to support easy and fast checkout, and a safe and secure working environment.
- Analyse customer-related and financial key performance indicators and act with stakeholders on customer dissatisfaction and cost drivers.
- Support proactively with customer insights for business and functional improvements.
Requirements:
- Sound understanding of business and a background gained from working in a customer-focused, fast-paced, and multichannel retail environment.
- Ability to communicate confidently and clearly in the local language(s) and English.
- Experience of working in a management role within retail and taking responsibility for a large team.
About Us:
We value diversity and welcome candidates from all walks of life to join us. We believe that our uniqueness and diverse talents make great ideas a reality.
Recruitment Process:
If you have any requirements during the interview process, please let us know as soon as possible.
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