Store Checkout Services Manager

3 weeks ago


Belfast, United Kingdom Ingka External Full time

Job Title: Store Checkout Services Manager

About the Role:

We are seeking a dynamic Store Checkout Services Manager to join our Customer Service Team. As a leader, you will be responsible for managing a team of co-workers and team leaders to deliver an exceptional customer experience at every touch point and throughout the payment process.

Key Responsibilities:

  • Contribute to the creation and implementation of the local customer relations' action plan.
  • Support a customer-focused culture throughout the store and ensure an easy buying experience.
  • Contribute to the building of business competence by supporting co-workers in their development plans.
  • Implement global solutions, services, and tools to support easy and fast checkout, and a safe and secure working environment.
  • Analyse customer-related and financial key performance indicators and act with stakeholders on customer dissatisfaction and cost drivers.
  • Support proactively with customer insights for business and functional improvements.

Requirements:

  • Sound understanding of business and a background gained from working in a customer-focused, fast-paced, and multichannel retail environment.
  • Ability to communicate confidently and clearly in the local language(s) and English.
  • Experience of working in a management role within retail and taking responsibility for a large team.

About Us:

We value diversity and welcome candidates from all walks of life to join us. We believe that our uniqueness and diverse talents make great ideas a reality.

Recruitment Process:

If you have any requirements during the interview process, please let us know as soon as possible.



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