Checkout Team Leader
3 weeks ago
We are seeking a dynamic and customer-focused Store Checkout Services Manager to join our Customer Service Team. This leadership role involves managing a team of co-workers and team leaders to deliver an exceptional customer experience throughout the checkout process.
Key Responsibilities:
- Contribute to the development and implementation of local customer relations' action plans.
- Support a customer-centric culture across the store and ensure a seamless checkout experience.
- Collaborate with colleagues to build business competence and support their development plans.
- Implement global solutions, services, and tools to enhance checkout efficiency and safety.
- Analyze customer-related and financial KPIs and work with stakeholders to address customer dissatisfaction and cost drivers.
- Provide customer insights to inform business and functional improvements.
Requirements:
- Proven business acumen and experience working in a customer-focused, fast-paced retail environment.
- Excellent communication skills in the local language(s) and English.
- Management experience in retail, with a track record of leading large teams.
We value diversity and welcome candidates from all backgrounds to join our team. If you have any requirements during the recruitment process, please let us know as soon as possible.
Come and experience the IKEA way of working, where we strive to create a better everyday life for the many.
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