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Help Desk Analyst

1 month ago

Horley, Surrey, United Kingdom Air Partner Full time
About the Role

We are seeking a skilled Help Desk Analyst to join our team at Air Partner. As a Help Desk Analyst, you will be responsible for providing technical support to our customers, resolving issues, and ensuring that our technology infrastructure is running smoothly.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Resolve technical issues and escalate complex problems to senior engineers
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain knowledge of our technology infrastructure and systems
  • Stay up-to-date with industry trends and best practices in technical support
Requirements
  • 2+ years of experience in a technical support role
  • Strong technical skills, including knowledge of Windows, Microsoft Office, and networking fundamentals
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • ITIL v3 or v4 Foundation certification a plus
What We Offer

At Air Partner, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.