Customer Service Representative

4 days ago


Norwich, Norfolk, United Kingdom Toni and Guy Full time
Job Title: Front of House Manager

We are seeking a highly skilled and enthusiastic individual to join our team as a Front of House Manager at TONI&GUY. As a key member of our salon team, you will be responsible for delivering exceptional customer service and ensuring a warm and welcoming experience for all clients.

Key Responsibilities:
  • Ensure all clients receive a warm and authentic TONI&GUY welcome
  • Maintain an organized and beautiful Front of House environment
  • Ensure all salon orders are completed on time
  • Take clients' bills and rebook clients' appointments
  • Petty cash and banking
  • Be an integral part of the team, available to assist salon staff as needed
  • Support our stylists and technicians in building and maintaining a loyal clientele
  • Deliver hospitality levels of service to all clients
  • Provide a relaxing, professional shampoo experience when necessary
  • Ensure unattended clients are taken care of and offer refreshments if requested
  • Serve as a brand ambassador for TONI&GUY, ensuring every client receives an authentic, relaxing, and top-tier hairdressing experience
What We Offer:
  • Starting salary of £12 per hour
  • Fully paid training
  • 28 days of paid annual leave, including bank holidays
  • Regular complimentary Cut & Colour services
  • Discounts on retail products
  • Staff events
  • Access to unparalleled career advancement opportunities on a global scale

We believe that skills, potential, and passion manifest in various forms. At TONI&GUY, we embrace individuality and strive to dismantle barriers. If you are an outgoing individual with a passion for excellent customer service and a love for working in a vibrant salon environment, we would love to hear from you



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