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Customer Service Representative
2 months ago
We are a leading supplier of quality timber doors, a successful family-run business seeking an enthusiastic Sales and Customer Support Advisor to provide outstanding service and advice to a range of customers, primarily customer-facing.
Key Responsibilities:
- Deliver exceptional customer service that exceeds all customers' expectations.
- Identify improvements to processes to enhance customer service, reduce costs, and improve margin.
- Create effective displays in the showroom, ensuring all products are clearly coded, priced, and kept clean and well presented.
- Deputise effectively in the absence of the Retail Manager or Assistant Manager.
- Maintain a customer-friendly working environment and follow the clear-desk policy at the end of each day.
- Assist with training and development of all new recruits.
- Take on reasonable ad hoc duties to ensure the smooth running of the company.
Requirements:
- Desire to work in the retail sector interacting with customers face-to-face and by telephone.
- Good knowledge of Microsoft and ability to learn in-house purchasing systems.
- Customer service skills and confidence dealing with colleagues and customers.
- Ability to work in a large, well-established, and secure company offering full training and opportunities for learning and development.
We offer:
- Extensive benefit package
- Salary up to £26,325 per year
