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Accommodation Manager

2 months ago

Bristol, Bristol, United Kingdom EF Education First Full time

About the Role

We are seeking an Accommodation Manager to join our team at EF Bristol International Language Campus. As a key member of our residential services team, you will be responsible for ensuring the highest standards of accommodation for our international students.

Key Responsibilities

  • Manage the recruitment, re-registration, and monitoring of suitable homestay and private home accommodation.
  • Lead a team of full-time and part-time homestay coordinators, recruiters, and visitors to ensure targets are met and daily, weekly, and quarterly deadlines are met.
  • Ensure students are allocated to appropriate accommodation within EF Gold Standards and in accordance with EF Bristol's safeguarding policy for under 18s.
  • Handle student queries regarding accommodation and log them appropriately, providing excellent customer service.
  • Monitor student evaluations of accommodation and respond to comments and complaints to ensure a satisfactory resolution.
  • Liaise with the finance department to ensure prompt and accurate payment to accommodation providers.

Requirements

  • Proven team management experience and leadership skills.
  • Ability to ensure personal and team KPIs are met.
  • Motivated by working with challenging targets.
  • Sales-oriented with strong customer service skills.
  • Confident with IT and different systems.
  • Flexible approach to work and hours of work.
  • Highly organized with attention to detail.
  • Ability to handle difficult situations with ease and remain calm and positive under pressure.
  • Enjoys working in a busy and varied environment.

About EF Education First

EF Education First is committed to opening the world through education. We offer a unique opportunity to work in a multicultural and diverse community across more than 600 schools and offices in 50 countries. Our Asia Pacific region is a hub for international language campuses and summer schools, welcoming students from around the world to participate in language learning and cultural exchange.

Why Join EF Bristol?

  • Continuous professional development for all staff.
  • CPD sessions on management skills for all EF managers.
  • Ambition is nurtured, and fast-tracked career enhancement opportunities are provided.
  • Staff are encouraged to innovate, take ownership of their ideas, and bring them to fruition.
  • Work in a truly international environment.
  • Global career opportunities.
  • Regular social events.
  • Private health insurance.
  • Life insurance.
  • Employee Assistance Programme.
  • Access to EF Hello language learning.
  • Campus in the city centre of Bristol.