Senior Accommodation Support Officer

3 weeks ago

Bristol, Bristol, United Kingdom Red Snapper Group Full time

Job Title: Senior Accommodation Support Officer

Job Summary:

We are seeking a highly skilled and experienced Senior Accommodation Support Officer to join our team at Red Snapper Group. As a key member of our team, you will be responsible for providing specialist housing advice and guidance to participants, accommodation staff, and other employees.

Main Responsibilities:

  • Assist the Accommodation Team Support Manager in continuous improvement to practice and the delivery of a high-quality service.
  • Provide specialist housing law/process advice and guidance in Housing to participants, accommodation staff, and other employees where required.
  • Provide coaching, mentoring, and workshops to all members of the team to develop their standards of practice and knowledge.
  • Ensure the maintenance of up-to-date knowledge and skills in relation to housing advice, law, and support for participants.
  • Work in close partnership with Probation Practitioners to understand and respond to the housing needs of participants, carrying out initial assessments and constructing a housing resettlement plan, taking account of risk and the needs to facilitate appropriate actions and outcomes.
  • Build and maintain an effective relationship with actual and potential referral agencies, authorities, stakeholders, and organizations in order to facilitate referrals to programs/activities/services as required and support participants' housing needs.
  • Forge effective relationships with housing law experts to increase successful housing outcomes for participants.
  • Work with individuals and groups of staff in the team to identify learning needs and areas for development both in terms of housing and the skills required to work effectively with participants in custody and the community.
  • Provide regular supervision to a team of Accommodation Support Officers and to manage and monitor caseloads to meet contractual requirements.
  • Attend Prisons on a regular basis to support custody-based employees, requiring prison vetting.
  • Coach and mentor staff to develop specialist housing skills, knowledge, and understanding to deliver a high-quality, outcome-based service.
  • Facilitate workshops, action learning sets, and case discussions among colleagues to support more formal learning, peer learning, and professional development.
  • Work directly with a caseload of individuals who, in particular, require specialist advice to overcome legal barriers to gaining housing.
  • Attend specialist training as required to ensure up-to-date knowledge and skills in relation to the provision of housing advice and guidance.
  • Identify and take necessary actions to protect children and vulnerable adults and promote their welfare in accordance with safeguarding policies and procedures.
  • Ensure the safe and compliant delivery by ensuring regulations, company policies, and contractual requirements are understood and adhered to, e.g., Health & Safety, Equal Opportunities, and Information Security.
  • Handle personal data in accordance with the organization's data protection policy.

Requirements:

  • Good working knowledge of the Housing Act 1996 and a thorough knowledge of housing options.
  • Thorough understanding of the Homelessness Reduction Act 2017.
  • Good understanding of the work of the Probation and Prison Service.
  • Clear understanding of equal opportunities.
  • Knowledge of the challenges faced by those leaving custody.
  • Comprehensive knowledge of legal aid eligibility rules.
  • Good understanding of learning styles and staff development techniques.
  • Understanding of safeguarding.
  • Level 3 Award in Education and Training (or PTLLS).
  • Knowledge of tenancy law concerning housing associations, private, and social landlords.
  • Ability to work with complex and high-need participants.
  • Proven track record as a competent and high-performing practitioner in the housing field, promoting best practice in service delivery.
  • Ability to facilitate workshops/case discussions and give feedback diplomatically and sensitively.

Role Requirements:

The role is subject to a DBS check at the relevant level.

We are a dedicated recruitment company providing top-quality professionals and services to Housing Providers across the UK.

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.

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