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Social Media and Community Engagement Manager

2 months ago

Southampton, Southampton, United Kingdom Deep Silver Full time
Job Description

**Job Title:** Social Media and Community Manager

**Job Type:** Full-Time (Remote with Occasional Travel)

**About Us:** Deep Silver is a leading video game publisher, and we're looking for a skilled Social Media and Community Manager to join our team.

**Job Summary:** We're seeking a highly motivated and experienced Social Media and Community Manager to manage our social media presence, foster a positive community atmosphere, and provide feedback to our development team. As a key member of our team, you'll be responsible for creating engaging content, managing social media platforms, and moderating community interactions to enhance player satisfaction and engagement.

**Key Responsibilities:

  • Develop and implement community engagement strategies to enhance player interaction and satisfaction.
  • Manage and grow our social media presence on various platforms, including content creation using the Adobe suite.
  • Manage and grow the Kinetic Games Partner (Content Creator) Program.
  • Build and manage relationships with relevant content creators/influencers, directly or via the support of an agency.
  • Monitor and moderate discussions across community forums, social media, and other communication channels to ensure a constructive and positive environment.
  • Organize and coordinate community events and competitions to increase engagement and loyalty.
  • Be the face of the development team within the community.
  • Collaborate with other team members to ensure a cohesive and effective approach to community management and customer support.

**Requirements:

  • Proven experience as a Social Media & Community Manager or similar role within the gaming industry.
  • Strong understanding of social media management and content creation.
  • Strong understanding of the content creator/influencer space.
  • Excellent communication skills, both written and verbal, and ability to produce engaging content.
  • High level of organization, time management, and ability to self-manage.
  • Familiarity with content creation tools and graphic design skills to create visually appealing content.
  • Experience with platforms such as Discord, Steam Forums, Twitch, and YouTube.
  • Experience with community management for other games.
  • Video creation skills and experience with recording trailers.
  • Knowledge of Phasmophobia and active participation in its community.

**What We Offer:

  • Competitive salary.
  • Company Pension Scheme.
  • Regular social events.
  • Remote working, with occasional travel to the office when ready.
  • Opportunity to travel to events such as GDC, Gamescom, Twitch Con EU & US, EGX.
  • Work on an established and beloved horror game with a loyal fan base.
  • More benefits to come as we expand, such as health insurance, dental insurance, life insurance, Cycle to Work Scheme, etc.