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Job Summary

Job Title: Service Advisor

Location:

Our client is a leading employer in the automotive industry, seeking a highly skilled Service Advisor to join their team in West Byfleet. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring a high standard of quality workmanship.

Key Responsibilities
  • Customer Service: Drive the standard in customer care with a diverse customer base, managing relationships between customers and the dealership.
  • Service Process Management: Effectively manage the service process, going beyond process in delivering exceptional customer service.
  • Sales Solutions: Deliver effective value-added sales solutions to customers, promoting the wide range of products and services offered by the dealership.
  • Team Collaboration: Contribute to the team's success by working collaboratively with colleagues to achieve business objectives.
Requirements
  • Administrative Experience: Proven administrative experience, with the ability to handle sensitive and confidential information.
  • Communication Skills: Excellent communication and customer service skills, with experience handling complaints.
  • Customer-Facing Experience: Evidence of customer-facing administrative experience, with a strong background in sales and customer service.
  • Driving License: Full driving license held for a minimum of 6 months, with fewer than 9 penalty points.
  • Right to Work: Evidence of the right to work in the UK.
Benefits
  • Competitive Salary: A competitive salary for the right candidate.
  • Industry-Leading Package: An industry-leading package, including a bonus scheme based on performance.
  • Pension Scheme: A pension scheme and life assurance.
  • Vehicle Purchase Scheme: Access to the Ford Privilege vehicle purchase scheme.
  • Discounts: Discounts on service, bodyshop, and parts.
  • Volunteer Day: One day per year to volunteer for a charity of your choice.
  • Cycle to Work Scheme: Access to the cycle to work purchase scheme.
  • Perks at Work: Access to the Perks at Work discount website.