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Customer Service Coordinator
2 months ago
We are seeking an experienced Administrator with a background in Customer Service or Account Management to join our growing contracts division in Rhyl. As a key member of our team, you will be responsible for providing exceptional customer service, managing client relationships, and supporting the Contracts Manager in a client-facing role.
Key Responsibilities- Assist the Contracts Manager in meeting client needs, resolving issues, and escalating complaints.
- Update systems, compile reports, and track KPIs to ensure seamless operations.
- Provide first-point-of-contact support via telephone and email, taking ownership of resolution.
- Support the Contracts Manager during absence and provide general ad-hoc administration and data handling.
- Work Monday to Friday, 8:30-5PM, in a stable and office-based environment.
- Administrator or similar experience.
- Background in Customer Service or Account Management.
- Commutable to Rhyl.
Ernest Gordon Recruitment Limited is an equal opportunities employer, committed to providing a stable and supportive work environment. We offer extensive training pathways, potential progression, and a competitive salary range of £23,500 - £24,500.
We are a leading medical equipment supplier, providing mobility solutions for domestic and commercial clients. Our contracts division is expanding rapidly, and we are seeking talented individuals to join our team.
If you are a motivated and customer-focused Administrator looking for a new challenge, please apply now with an up-to-date copy of your CV.
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