Client Support and Rehabilitation Specialist

4 weeks ago

Leeds, Leeds, United Kingdom Irwin Mitchell Full time

Your Role

We are seeking dedicated clinicians from diverse backgrounds to become a vital part of our Personal Injury team as a Support & Rehabilitation Coordinator (SRC).

As an SRC, you will be an integral member of a national multi-disciplinary team, providing essential support to clients and their families.

Key Responsibilities:

  • Engaging with clients who have experienced serious injuries or illnesses, offering education, support, and advocacy while managing their expectations throughout their treatment and rehabilitation journey.
  • Facilitating a seamless transition for new clients from key NHS services, collaborating with medical and therapeutic staff to ensure appropriate discharge and support services are available.
  • Resolving client issues by fostering relationships and working collaboratively with relevant organizations, assessing individual needs, and documenting all actions taken.
  • Acting as a liaison between legal representatives, public agencies, charities, and healthcare providers to ensure effective communication and access to necessary services.
  • Promoting our SRC services to NHS Trusts and external agencies to encourage referrals and enhance service visibility.
  • Collecting feedback from clients to improve our services continuously.

You will be part of the Specialist Client Services team, collaborating with experienced solicitors recognized for their expertise in supporting individuals affected by serious injuries and illnesses.

About You:

  • Experience within the UK healthcare or social care system.
  • A commitment to high-quality, client-centered practice.
  • A clinical background with current registration with a governing body (e.g., NMC, HCPC).
  • Knowledge of healthcare, rehabilitation, welfare policies, and advocacy services.
  • Understanding of relevant rehabilitation codes and welfare benefits.
  • Familiarity with external stakeholders in the field.
  • Experience in clinical, health/social care, or rehabilitation settings.
  • Ability to understand complex conditions and their implications.
  • Experience working in various healthcare settings.
  • Ability to work effectively within a Multi-Disciplinary Team (MDT).
  • Confidence to work autonomously and independently.
  • A valid UK driving license and access to a vehicle for client meetings.

Our Benefits:

  • 25 days of annual leave plus bank holidays, with the option to purchase additional holiday.
  • Flexible and generous pension schemes.
  • Two paid volunteering days annually for a cause of your choice.
  • Health membership offering refunds on medical services and access to digital healthcare services.

We prioritize well-being initiatives to support positive mental health in and out of the workplace, including flexible working arrangements tailored to role and client needs.

Our commitment to being a diverse and inclusive workplace is fundamental to our identity, supported by various inclusion network groups.

We are dedicated to social responsibility, community investment, and environmental sustainability as core aspects of our mission.

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