Customer Service Representative

1 month ago

Thetford, United Kingdom Hales Group Full time
Customer Service Administrator

Hales Group is seeking a highly skilled Customer Service Administrator to join their team. As a key member of the operations team, you will play a pivotal role in providing exceptional customer care and supporting the wider team in achieving orders and deliverables.

Main Responsibilities:
  • Provide first-line customer support and respond to customer inquiries in a timely and professional manner.
  • Manage the customer services inbox, actioning all avenues of customer enquiries received.
  • Process and expedite customer orders and service requests through to sales invoicing.
  • Support the management team with administrative tasks and ad-hoc business requirements.
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty.
Key Skills and Attributes:
  • Excellent customer service skills, with the ability to work calmly and effectively under pressure.
  • Strong IT skills and proficiency in using various software applications.
  • Good communication and interpersonal skills, with the ability to work as part of a team.
  • Able to work independently and prioritize tasks to meet deadlines.

To be successful in this role, you will have a strong customer-focused mindset, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we would love to hear from you.

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