Automotive Service Consultant

3 weeks ago


Sheffield, Sheffield, United Kingdom JCT600 Full time

Position Overview:

As an Automotive Service Consultant at JCT600, you will be instrumental in delivering outstanding customer service. Your role will involve preparing for client appointments, addressing their needs with professionalism, and ensuring a seamless experience during their time with our dealership.

We are looking for a committed individual who possesses a customer-focused mindset, excellent communication abilities, and a proactive attitude towards assisting clients.

Primary Responsibilities:

  • Exhibit a high degree of courtesy and integrity in all customer interactions.
  • Comprehend customer needs and provide precise information regarding service timelines.
  • Collaborate with the workshop team to ensure timely vehicle repairs.
  • Manage customer inquiries and convert them into service appointments.
  • Keep clients updated on the status of their vehicle repairs.
  • Advocate for products and services that align with customer requirements.
  • Process invoicing and payment transactions efficiently.
  • Work alongside team members to meet departmental objectives.
  • Utilize dealership systems to maintain accurate customer records.

Qualifications:

  • Proven history of achieving high levels of customer satisfaction.
  • Exceptional verbal and written communication skills.
  • Competence in IT tools and database management.
  • Ability to perform under pressure and meet set targets.
  • Establish strong relationships with both customers and colleagues.
  • Team-oriented approach.
  • Valid driving license.

Benefits:

Working with us provides a competitive salary, bonus opportunities, life insurance, pension contributions, paid time off, flexible working arrangements, training initiatives, referral bonuses, service discounts, and long-term incentives.

About JCT600:

With a longstanding presence in the automotive sector, JCT600 is committed to delivering an exceptional experience for both customers and employees. We prioritize diversity, inclusion, and personal growth, fostering a supportive and empowering workplace for all.



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