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Front Desk Associate

2 months ago

Coventry, Coventry, United Kingdom CBS Arena Full time
About the Role

We are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at CBS Arena. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.

Key Responsibilities:

  • Provide warm and welcoming service to all guests, ensuring a positive first impression of CBS Arena.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
  • Process transactions, including payments and refunds, and maintain accurate records.
  • Collaborate with other departments to ensure seamless communication and a high level of service.

Requirements:

  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong problem-solving skills and ability to remain calm under pressure.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • High school diploma or equivalent required.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Discounts on food and beverages at our on-site restaurants and bars.