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Retail Complaint Resolution Specialist
2 months ago
Key Responsibilities:
We are seeking a skilled Complaint Handler to join our Retail Customer Escalations Team. As a key member of our team, you will be responsible for investigating customer complaints, liaising with various areas within the business to achieve a resolution, and building strong relationships with customers to turn complaints into positive experiences.
What You'll Be Doing:
Investigate customer complaints and work with colleagues to resolve issues in a timely manner.
Build strong relationships with customers to understand their needs and concerns.
Work collaboratively with the team to identify and implement process improvements.
Requirements:
Previous experience in customer service and complaint handling.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
What We're Looking For:
A motivated and customer-focused individual who is passionate about delivering excellent service.
A team player who is able to work collaboratively with colleagues to achieve results.
Able to work in a dynamic environment and adapt to changing priorities.
What's Next?
All successful applicants will be subject to criminal and credit checks in line with our Reference Policy.
In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment.
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