IT Support Specialist

22 hours ago


Newark on Trent, Nottinghamshire, United Kingdom Gleeson Recruitment Group Full time

IT Support Officer – Hybrid Role

Gleeson Recruitment Group is seeking an experienced IT Support Officer to join their team in a hybrid role, working from home and in the office. The successful candidate will provide exceptional customer service and technical support to the business, handling inquiries and IT admin requests through the company's Help Desk software.

Key Responsibilities:

  • Provide first-line technical support to the business, including recording, prioritizing, assigning, and managing all requests and incidents reported to the Help Desk.
  • Record and track project issues, escalating to the necessary project teams and external IT support companies as required.

Requirements:

  • Previous experience in an IT Help Desk/Service Desk environment, with excellent customer service skills and a strong appreciation for IT support.
  • Technical skills in Active Directory, Office 365/Azure user and group administration, Microsoft Intune implementation, and Microsoft Office applications.

Working Arrangements:

The IT Support Officer will work in a hybrid model, with 3 days in the office (Newark-On-Trent) and 2 days working from home. If you're an experienced IT Support Officer looking for a new challenge, please reach out directly to Gleeson Recruitment Group.



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