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Service Desk Analyst
2 months ago
We are a global technology company, home to over 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
As a Service Desk Analyst at HCLTech, you will be part of a team that provides technical support to our customers, ensuring they receive high-quality service and assistance with their technical issues.
Key Responsibilities:- Provide technical support via phone, email, and chat to customers with hardware, software, and network-related issues.
- Route complex problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff to resolve technical issues.
- Administer and provide user account provisioning.
- Use the Incident Management System to document and manage problems and work requests.
- 1-3 years of experience in a Service Desk or technical support role.
- Technical knowledge of Windows Operating Systems, Active Directory, Exchange, and ITSM ticketing tools.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and provide high-quality service to customers.
- Competitive salary and benefits package.
- Opportunity for career progression and professional development.
- Young and vibrant team environment.
- Professional on-boarding and on-going trainings.
