Operations Centre Analyst

2 weeks ago

Havant, Hampshire, United Kingdom Lockheed Martin Full time

Operations Centre Analyst

We are seeking a skilled Operations Centre Analyst to join our Service Management team at Lockheed Martin. As a key member of our team, you will be responsible for monitoring and maintaining computer systems and networks in a high-availability environment.

Key Responsibilities

  • Collaborate with team members to carry out day-to-day activities and ensure that incidents and problems are identified, triaged, and responded to efficiently.
  • Proactively monitor our extensive estate of servers using event management systems and other tools to identify incidents and take appropriate action to maintain and control the resolution of these incidents.
  • Liaise with specialist support teams to resolve incidents, problems, and events.
  • Provide updates and reports on active incidents, problems, and events.
  • Proactively update knowledge articles to deliver a standardised and repeatable service.
  • Produce management reports from ITSM data.
  • Perform or arrange software rebuilds following system failure.
  • Support the deployment of software configurations.
  • Support a 24/7 shift pattern, including accurate time keeping and required shift cover.

Additional Responsibilities

  • Support the Senior Operations Engineer with ad-hoc activities, including ensuring day-to-day processes are adhered to and deputising for the Senior Operations Engineer as and when required.
  • Review calls for quality to ensure the level of service delivered is of a consistently high quality.
  • Provide technical guidance to colleagues.
  • Engage in 'shift left' activities with technical teams to allow more incidents to be resolved at first point of contact.
  • Identify continual service improvement opportunities.

Requirements

  • Experience working on a 24X7 Service Desk in a high-availability environment.
  • Able to demonstrate an ability to meet challenges head on and adapt.
  • Experience of writing and implementing policies and procedures.
  • Relevant ITIL qualifications.
  • Ability to identify and progress improvement opportunities.
  • Excellent analytical skills.
  • Ability to learn new bespoke systems and applications.
  • Experience of postal operations.
  • Experience of ISO 20000, 27001, 9001 assessment processes.
  • Experience with Service Management toolsets, Tivoli Integrated Portal, BigFix, SolarWinds, Zabbix, Unix, Linux, command line environments, Windows OS, Active Directory, and Networking, firewalls, network monitoring tools.

  • Operations Centre Analyst

    3 weeks ago

    Havant, Hampshire, United Kingdom Lockheed Martin Full time

    Operations Centre AnalystWe are seeking a highly skilled Operations Centre Analyst to join our Service Management team at our Havant site. As a key member of our team, you will be responsible for monitoring and maintaining our computer systems and networks, ensuring seamless operations and high-quality service delivery.Key Responsibilities:Collaborate with...

  • Operations Analyst

    3 weeks ago

    Havant, Hampshire, United Kingdom Lockheed Martin Full time

    Operations Analyst Job DescriptionWe are seeking a highly skilled Operations Analyst to join our Service Management team at Lockheed Martin UK. As an Operations Analyst, you will play a critical role in monitoring and maintaining our computer systems and networks, ensuring seamless service delivery to our customers.Key Responsibilities:Collaborate with team...

  • Operations Analyst

    3 weeks ago

    Havant, Hampshire, United Kingdom Lockheed Martin Full time

    Operations Analyst Job DescriptionWe are seeking a highly skilled Operations Analyst to join our Service Management team at Lockheed Martin UK. As an Operations Analyst, you will play a critical role in monitoring and maintaining our computer systems and networks, ensuring seamless service delivery to our customers.Key Responsibilities:Collaborate with team...

  • Business Intelligence Analyst

    1 month ago

    Havant, Hampshire, United Kingdom The Hyde Group Full time

    Job Title: Business Intelligence AnalystAt The Hyde Group, we are seeking a highly skilled Business Intelligence Analyst to join our Operational Analytics department. As a key member of our team, you will play a crucial role in providing analytical expertise and insight into our data, driving business decisions and informing our strategic plans.Key...

  • Business Intelligence Analyst

    4 weeks ago

    Havant, Hampshire, United Kingdom Hyde Housing Group Full time

    Job Title: Business Intelligence AnalystAbout the Role:We are seeking a highly skilled Business Intelligence Analyst to join our Operational Analytics department. As a Business Intelligence Analyst, you will play a key role in providing analytical expertise and insight into all data relating to property, including responsive repairs and planned maintenance...

  • Business Intelligence Analyst

    1 month ago

    Havant, Hampshire, United Kingdom Hyde Housing Group Full time

    Job Title: Business Intelligence AnalystAbout the Role:We are seeking a highly skilled Business Intelligence Analyst to join our Operational Analytics department. As a Business Intelligence Analyst, you will play a key role in providing analytical expertise and insight into all data relating to property, including responsive repairs and planned maintenance...

  • Business Intelligence Analyst

    4 weeks ago

    Havant, Hampshire, United Kingdom Hyde Housing Group Full time

    Job Title: Business Intelligence AnalystAbout the Role:We are seeking a highly skilled Business Intelligence Analyst to join our Operational Analytics department. As a Business Intelligence Analyst, you will play a key role in providing analytical expertise and insight into all data relating to property, including responsive repairs and planned maintenance...

  • Business Systems Analyst

    4 weeks ago

    Havant, Hampshire, United Kingdom Deltra group Full time

    Business Analyst OpportunityWe are seeking an experienced Business Analyst to join our team at Deltra Group. As a Business Analyst, you will play a crucial role in driving business change and improving operational efficiency.Key Responsibilities:Design and facilitate workshops and interviews with stakeholders to understand their challenges and...

  • Business Systems Analyst

    4 weeks ago

    Havant, Hampshire, United Kingdom Deltra group Full time

    Business Analyst OpportunityWe are seeking an experienced Business Analyst to join our team at Deltra Group. As a Business Analyst, you will play a crucial role in driving business change and improving operational efficiency.Key Responsibilities:Design and facilitate workshops and interviews with stakeholders to understand their challenges and...

  • Business Intelligence Analyst

    2 months ago

    Havant, Hampshire, United Kingdom The Hyde Group Full time

    {"title": "BI Analyst Role", "description": "The Hyde Group: A Leader in Affordable HomesWe are seeking a skilled Business Intelligence Analyst to join our Operational Analytics department. As a key member of our team, you will provide analytical expertise and insight into data related to property, customer surveys, and business performance.Key...

  • Business Intelligence Analyst

    2 months ago

    Havant, Hampshire, United Kingdom The Hyde Group Full time

    {"title": "BI Analyst Role", "description": "The Hyde Group: A Leader in Affordable HomesWe are seeking a skilled Business Intelligence Analyst to join our Operational Analytics department. As a key member of our team, you will provide analytical expertise and insight into data related to property, customer surveys, and business performance.Key...

  • Business Intelligence Analyst

    1 month ago

    Havant, Hampshire, United Kingdom The Hyde Group Full time

    Job Title: Business Intelligence AnalystAt The Hyde Group, we are seeking a highly skilled Business Intelligence Analyst to join our Operational Analytics department. As a key member of our team, you will play a crucial role in providing analytical expertise and insight into our data, driving business decisions and informing our strategic plans.Key...

  • Business Intelligence Analyst

    3 weeks ago

    Havant, Hampshire, United Kingdom The Hyde Group Full time

    Job Title: Business Intelligence AnalystAt The Hyde Group, we are seeking a highly skilled Business Intelligence Analyst to join our Operational Analytics department. As a key member of our team, you will play a crucial role in providing analytical expertise and insight into our data, driving business decisions and strategic planning.Key...

  • Business Intelligence Analyst

    3 weeks ago

    Havant, Hampshire, United Kingdom The Hyde Group Full time

    Job Title: Business Intelligence AnalystAt The Hyde Group, we are seeking a highly skilled Business Intelligence Analyst to join our Operational Analytics department. As a key member of our team, you will play a crucial role in providing analytical expertise and insight into our data, driving business decisions and strategic planning.Key...

  • Business Intelligence Analyst

    1 month ago

    Havant, Hampshire, United Kingdom The Hyde Group Full time

    Job Title: Business Intelligence AnalystAt The Hyde Group, we are seeking a highly skilled Business Intelligence Analyst to join our Operational Analytics department. As a key member of our team, you will play a crucial role in providing analytical expertise and insight into our data, driving business decisions and strategic planning.Key...

  • Business Intelligence Analyst

    3 weeks ago

    Havant, Hampshire, United Kingdom The Hyde Group Full time

    Job Title: Business Intelligence AnalystAt The Hyde Group, we are seeking a highly skilled Business Intelligence Analyst to join our Operational Analytics department. As a key member of our team, you will play a crucial role in providing analytical expertise and insight into our data, driving business decisions and strategic planning.Key...

  • Business Intelligence Analyst

    3 weeks ago

    Havant, Hampshire, United Kingdom The Hyde Group Full time

    Job Title: Business Intelligence AnalystAt The Hyde Group, we are seeking a highly skilled Business Intelligence Analyst to join our Operational Analytics department. As a key member of our team, you will play a crucial role in providing analytical expertise and insight into our data, driving business decisions and strategic planning.Key...

  • Business Intelligence Analyst

    1 month ago

    Havant, Hampshire, United Kingdom The Hyde Group Full time

    Job Title: Business Intelligence AnalystAt The Hyde Group, we are seeking a highly skilled Business Intelligence Analyst to join our Operational Analytics department. As a key member of our team, you will play a crucial role in providing analytical expertise and insight into our data, driving business decisions and informing our strategic plans.Key...

  • Business Intelligence Analyst

    1 month ago

    Havant, Hampshire, United Kingdom The Hyde Group Full time

    About the RoleThe Hyde Group is seeking a highly skilled Business Intelligence Analyst to join their Operational Analytics department.As a key member of the team, you will provide analytical expertise and insight into data relating to property, including responsive repairs and planned maintenance programmes.Key ResponsibilitiesDevelop and maintain business...

  • Business Intelligence Analyst

    1 month ago

    Havant, Hampshire, United Kingdom The Hyde Group Full time

    About the RoleThe Hyde Group is seeking a highly skilled Business Intelligence Analyst to join their Operational Analytics department.As a key member of the team, you will provide analytical expertise and insight into data relating to property, including responsive repairs and planned maintenance programmes.Key ResponsibilitiesDevelop and maintain business...