Medical Information Specialist

6 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Merz Aesthetics UK and Ireland Full time
Job Summary

We are seeking a highly skilled Medical Information Manager to join our team at Merz Aesthetics UK and Ireland. As a Medical Information Manager, you will be responsible for delivering a high-quality medical information service to external customers and internal colleagues.

Main Responsibilities
  • Compliance and Governance
    • Ensure that our Medical Information Department is fully compliant with GDP, medical device directive guidance, and ABPI code of practice.
    • Responsible for updating and maintaining compliance with medical information SOPs.
  • Medical Information Services
    • Responsible for the delivery of responses to medical information inquiries.
    • Update, create, and maintain standard response letters, FAQs, and medical information content for each product as required.
  • Pharmacovigilance and Adverse Event Reporting
    • Ensure that adverse event reporting and pharmacovigilance responsibilities are completed as required by the marketing authorization holder.
  • Team Leadership
    • Responsible for the line management of the Medical Information and PV team.
  • Professional Development
    • Ensure that the individual and department stay up to date with relevant medical information and pharmacovigilance changes and best practice.
    • Assess changes to business, systems, and regulation to proactively maintain effective and efficient provision of MI and PV service.
  • Process Improvement
    • Review and continuously improve the MI and PV processes to drive service delivery and productivity.
    • Maintain the Medical Information system, ensuring that IT systems function correctly and meet department needs.
  • Collaboration and Communication
    • Liaise with global teams on the implementation of IT systems.
Key Working Relationships
  • Medical affairs colleagues (Regulatory Affairs, Scientific Advisors, MSL colleagues) to work as a team and deliver the medical plan.
  • Commercial colleagues in marketing and sales to ensure activities are fair, balanced, and compliant.
  • Global colleagues to align on Medical Information and PV activity, research, and global medical projects.
  • Quality Assurance for coordination of PV and product complaints and implementation of new regulation and requirements.
  • MPUK PV colleagues to ensure alignment of and collaboration on PV and MI activities.
Qualifications, Experience, and Knowledge
  • Life sciences degree (mandatory).
  • Experience (5 years+ is desirable) in medical information (mandatory).
  • In-depth working knowledge and awareness of the ABPI Code (desirable).
  • Reviewer of medical and marketing materials (mandatory).
  • Analytical skills with the ability to understand and simplify complex medical messages.
  • Ability to communicate with clarity and accuracy.
  • Knowledge and understanding of pharmacovigilance processes (desirable).
Competency Requirements
  • Teamworking
    • Champions working together to create a culture of mutual respect; ensures real collaboration and true involvement.
    • Uses strengths and the expertise of others to create and celebrate team success.
  • Passion for Results
    • Demonstrates energy and drive in delivering results.
    • Is proactive in approach and efficient and effective.
    • Focuses on the end goal.
  • Personal Accountability
    • Takes responsibility for self and actions.
    • Takes the initiative and is proactive.
    • Is willing to stand up and be counted and do the right thing.
  • Open and Transparent
    • Gives and accepts regular honest constructive feedback and speaks the truth.
    • Approaches working with others with positive intent.
    • Brings disagreement out into the open and seeks to define solutions that everyone can endorse.
  • Developing Self and Others
    • Takes responsibility and demonstrates commitment to own development.
    • Uses all situations as potential learning opportunities.
    • Supports and encourages others to develop their knowledge and behaviours.
  • Innovation
    • Challenges thinking to bring about improvements.
    • Seeks to gain understanding of a topic and generate new ideas and new ways of working.
    • Is flexible and agile and delivers different and better solutions.
    • Embraces change, learns from mistakes, and takes smart risks.
About Us

At Merz Aesthetics UK and Ireland, we are committed to advancing medicine in aesthetics. We strive to fulfill our vision: To help people look better, feel better, and live better. We offer an aesthetic portfolio with a range of treatment options (device and injectables) that allows Healthcare Professionals to use Merz Aesthetics technologies to treat a broad range of patients' concerns. Our comprehensive product offering ranges from a full line of dermal fillers and skin-tightening and lifting devices.



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