Mortgage Enquiry Specialist
4 weeks ago
About the Role:
Quay Recruit is excited to present an opportunity for a Mortgage Enquiry Specialist to join a prestigious and award-winning mortgage brokerage.
In this role, you will be responsible for managing customer inquiries from various channels, effectively converting these interactions into scheduled appointments for our dedicated team of Mortgage Advisers. You will also play a crucial support role, assisting the advisers with mortgage applications and facilitating communication with clients, financial institutions, real estate agents, and legal representatives.
Career Development:
This position is designed as a stepping stone towards becoming a Trainee Mortgage Adviser within a two-year timeframe. The Mortgage Enquiry Specialist role lays the groundwork for pursuing professional mortgage advisory qualifications and establishing a rewarding career in the financial services sector.
Key Responsibilities:
- Handle customer inquiries and convert them into appointments.
- Support Mortgage Advisers with application processes.
- Communicate effectively with clients and various stakeholders.
Qualifications:
The ideal candidate will possess:
- A proven background in a fast-paced mortgage administration or banking customer service environment.
- Strong understanding of mortgage products and services.
- Exceptional telephone etiquette and written communication skills.
- Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.
- A minimum of two years of experience in sales or customer service, preferably in banking.
- At least five GCSEs or equivalent qualifications at grade C or above, including Mathematics and English.
Our Commitment:
At Quay Recruit, we prioritize delivering exceptional and professional customer service. Our mission is to provide expert guidance to clients, ensuring that the process of securing property financing is as seamless and stress-free as possible.
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